Levin Furniture and Mattress The Pointe — Local services in North Fayette Township

They truly don't deserve the one star at this point. When we first shopped with Levin, I would say the customer service was very awesome. My husband and I was in the process of building a new home we bought a bedroom suit, mattress and a couch with them. We spent over 6k with this place that'w how they made us feel. But the issue started after we started noticing our couch sink. I still had all of my paperwork and I decided to call Levin to see if anything could be done. We purchased this couch in May and this starting happening in November/December and we didn't receive the couch until mid July. Someone came out in December took photos and agreed that the cushions where sinking. The order took about 4-6 weeks and I explained that we both where on different shifts and it was an issue with them not documenting this info and the technician times didn't work with ours so we waited another 4 weeks or so before we could schedule a time to come out. Finally received the parts and they where yet again incorrect. Basically today I found out that the part was still incorrect and long story short I called the parts and repair department spoke with Heather then the person over the department Laura last name starts with a Z. She basically told me that from the photos they are looking at the manufacture wouldn't consider my couch as a defect and as a courtesy they have been ordering the pieces for me but it's not as bad as I am making it out to be. For one that's nothing to tell a customer, she was very unprofessional she acted as if I was asking for a new couch and was only asking for this to be fixed. She made me feel as if my issues with my couch was not important to Levine and as if I should be grateful that they are fixing this. I will NEVER spend another penny with this place so help me!! They sale you your things and afterwards you are just another customer!!! I am a very nice person until you make me feel less than or like my issues aren't your concerns. This store is horrible when it comes to repairs or warranties! She also told me that i could reach out the manufacture but they would referrer me back to them , so she was giving me the information knowing that they would not do anything for me! People should really put their selves in other people's shoes, I have family visiting from out of town with this unacceptable couch! Lesson Learned!! Thank you Levin..........very disappointed in the quality of furniture purchased and had someone told me this was not good quality I wouldn't have purchased. Keep in mind this was the second couch purchase the first one just wouldn't fit into our new home, so I stayed with Levin instead of taking my money else where and now I regret that decision.

BUYERS PLEASE BE AWARE OF WHAT YOU ARE PURCHASING....... YOU ARE MADE TO FEEL LIKE THEY ARE DOING YOU A FAVOR...... WE ONLY HAD THIS SOFA FOR BARLEY A YEAR NOW AND IT LOOKS LIKE ITS 6 YEARS OLD NOT BRAND NEW ITS VERY EMBARRASSING!! I KNOW MY YEAR IS RUNNING OUT AND AFTER THAT THEY ARE GOING TO REFUSE TO FIX THE ISSUE AND THEN THEY TELL YOU THAT THE MANUFACTURE WILL TELL YOU THE SAME SO THEY DISCOURAGE YOU FROM CONTACTING THEM. BUT THIS IS A PRODUCT THAT YOU SOLD AND CLEARLY NOT STANDING BEHIND IT!! THEY MAKE IT KNOWN THAT THEY AREN'T GOING TO GIVE YOU A NEW SOFA THEY ARE DOING YOU A COURTESY BY FIXING THE CHORALS IN THE SOFA ETC.

Also I read the same reviews regarding other people sofas which is very sad that people are done this way after spending their hard...

I visited Levin this evening in Robinson Twp with the purpose of buying living room furniture. I chose Levin due to its reputation for quality furniture and staff. I had done research on line for the items I wished to purchase within my budget. Upon my arrival, I was approached by an elderly woman. After informing me the furniture I was looking for was upstairs, she commented it was the "cheap furniture". She slowly made her way to the area. The woman had limited knowledge of the stock in the store as well as location of anything. She wandered around lost and clueless. At this point, I was frustrated and becoming angry. I was ready to leave. On my way out, I saw four nicely dressed gentlemen lounging on the furniture as if waiting for a beer and a football game to start.....very unprofessional. I asked if any of them worked there and to be honest, I was not the kindest person to deal with at that point. I was being followed through the store by the elderly sales woman trying to get my attention. Despite my foul mood, a young man stood up and said I work here and I'll help you. The older gentlemen remained lounging on the couches as if my presence was annoying and unwanted. However, the young and pleasant Micah Price was at attention and ready to do business. He was knowledgeable, pleasant and very attentive. He listened to what I wanted and went above and beyond to provide me with exemplary customer service. He showed me exactly what I wanted and took the time to introduce me to other options I might like in my price range. He was familiar with the materials, construction and cleaning of everything we looked at. He patiently and intelligently answered every question I had without hesitation I was not buying the most expensive furniture in the store but Mr. Price treated me as if my sale was just as important as any high end furniture purchase. My faith in Levin has been restored by Micah Price. I'm happy with the furniture purchase I made today. I got what I wanted within my budget. It's good quality furniture with Levin's warranty. The warranty is great and more than reasonable for the replacement or repair of damaged furniture. Thank you Mr. Price. You are a credit to your profession and I am now a loyal Levin customer for all my future...

Short: Great furniture, and good prices! Worst customer service of all time. Still waiting on correct furniture almost half a year later.

Long: Post purchase, worst customer service I’ve ever experienced, in any business category. My husband and I ordered a Couch and a Sofa from this store. We really loved how it felt and the price was right for us. The only thing we didn’t love was that the couch’s back was made up of cushions, and some of the cushions were “accent” cushions. The entire couch was blue, and half of the cushions were blue. We asked if instead of accent cushions, we could get all solid blue. To our excitement, they said yes we could do that, but then it would be a special order and we would have to wait 6-8 weeks for delivery. While disappointed because we had zero furniture in our living room, we reluctantly agreed.

At the 10 week mark we called to inquire where our furniture was. We were told the time frame was actually 10-12 weeks (really, 3 months to change two pillows that weren’t attached to the couch?) We waited, and a week later were contacted to set up a delivery time.

Delivery day comes, and we were dumb founded to see that our “special order” couch and sofa we waited nearly 3 months for was the exact couch design from the floor model, accent cushions and all. We immediately called to ask about our other cushions. They said it was the manufacturers fault and we would have to wait for the new cushions to come in. We asked for a time frame and they said “about the same it took for the couch to come in.”

That was in January... it is going on April, and we PAID for them in NOVEMBER. It will be approaching 5 months and we still don’t have the correct furniture we paid for. At the 6th month mark we will be contacting our credit card company for a full charge back, and contacting Levin to come pick up the wrong product that we didn’t want.

All in all, it’s a shame. When we moved to Pennsylvania everyone told us that Levin had quality furniture, and encouraged us to go. Again, we loved the prices and the quality, but at this point the customer service is reaching a point of ridiculousness that it is...