Best Buy — Local services in North Fayette Township

I have to write a review. I've worked in the industry. It is not easy. You can go 6 hours and have no customers, or you can have 6 people impatiently waiting because it's payday, and they just got off work and "NEED" to buy something before they go home for dinner. First off, if you go during prime business hours(between 4-7) you mind as well plan on waiting a while. Second. Do some research at home before you leave your house. Educate yourself on products. It's so easy. Not to mention that you may actually be smarter than the person you're about to put your faith in to sell you the right product. Third. Don't waste their time. If you just like asking a bunch of questions or need your hand held throughout the whole process, stay home. Because you're about to piss off a bunch of other customers, cost the store 10 grand on sales due to other customers getting tired of waiting, and then they'll come here and ignorantly post negative comments. SO my suggestion? Go during off peak hours. Call the store ahead of time between 2pm and 4pm and find out when they are slowest so you can ask all your questions. I went at 7. I was asked repeatedly from no fewer than 6 associates if I needed help. These guys are working their butts off. And you come on here and give them a poor rating because your selfish as decided to wait until the week before Christmas or the first day of school, to go buy a computer. Sorry. Some people lack common sense.

Anyway, these guys are fantastic. And ladies. Aside from the one girl that she has 5 computers, which I find hard to believe but hey...I'll give her the benefit of the doubt. They sold me what I wanted. They didn't shove their Extended Service Plan down my throat: real quick on that....again do research. You can buy extended plans through most companies directly. But usually the stores like Best Buy, Staples...can get you a better more convenient plan due to them selling a ton of these and the stores being located everywhere. Should you buy one? It all depends. If there is accidental protection and you aren't tech savvy? Then I say yes. Go for it. Don't bank on the neighbor kid to fix your computer every time you get the blue screen of death or it's gone plaid.

Back to the review. This Best Buy is 1 of the busiest stores I've ever seen from them. I would say this store and the South Hills store are close to how busy they are. SO be patient. If they are busy, come back another time. They are well staffed. You just need to know when to go. And if your questions aren't being answered buy employee x ask employee y or z. Keep it up Best Buy of Robinson. You guys deserve a little more credit than people seem to want...

I have never experienced such a drastic 180 switch in customer service and treatment. Over the last month, myself and my brother have spent in excess of $5000 at this Best Buy location. This includes several tvs, home appliances, gaming devices/peripherals, and several open-box monitors, (Every monitor had a display issue).

To preface this review, my brother and I were initially very impressed with the overall positive experience from the very friendly and helpful employees at this location. Being frequent consumers of online retailers, we usually don’t make the trip out to big box retailers. Because we were so impressed with this location, we started to stop by more frequently and started to befriend some of the team members. If we ever had issues, Jake seemed to take care of us.

The issue mainly stems with the open-box monitors. Of five monitors, every single monitor had a glaring issue. That ranged from the monitor not functioning, having damage to the display, non-functioning inputs, and etc.

On our last trip to Best Buy, I had purchased an OLED monitor and after verifying with customer service and people in the store, the monitor had terrible pixel burn-in the resulted in a large logo on the screen. I called customer support and they promised it had no display issues and was fully functioning. Afterwards, we went to this location to exchange this monitor and pay the difference for a brand new monitor.

We were greeted by manager Jake and he assured me, he would take care of us for a new monitor. Then, very obviously, he disappeared and dodged us in the store for an extended period of time. While I approached the front desk, I gave the sales associate the OLED we were exchanging and the model number of the new monitor I wanted to buy. They had one unit in the store. I assumed we would be paying the difference and leaving with the new monitor. My brother and I waited at the checkout line for more than 30 minutes. For reference, the store was almost empty. While it was evident Jake wasn’t going to come back over, we just returned the monitor and left. After making the trip out to the store, I couldn't be more disappointed.

As an advocate for local businesses, I pride myself on shopping close to home. I cherish the connections and relationships, and always make time to visit the businesses that are local. Because of this experience, I will avoid this Best Buy and I would caution anybody looking at this location to do some thorough research before...

Crashed my van, no help!

I recently purchased a stereo for my vehicle and was offered free install, I declined and proceeded home to install myself, come to find out I have a factory amplifier that needs bypassed for the audio to work. I call Best Buy, explain the situation in detail and schedule a time next week. I arrive at the shop, explain the situation again, everything that needs completed and if they have any questions let me know. After walking around the store for a few hours I come back to Geek Squad to being told “the stero is hooked up but there’s no audio” I reply with I know, that’s why I brought it in. We discuss the situation and then I’m told it will be a few weeks before I can get back in, I let him know that will not work I have a family road trip coming up in a week, he offers for me to drop the vehicle off and he will squeeze it in throughout his work days, which is great!

The next day I call to confirm drop off with the Best Buy staff and its confirmed, I drive 40 minutes to the location, speak to a manager and am informed they can not except the vehicle without a tech there, I explain the situation and the manager is very caviller and dismissive. I explained I was explicitly instructed to bring my vehicle and an employee confirmed before I left my house, didn't matter. The Tech is able to take the vehicle the next day. I then receive a call that the technician accidentally pressed the accelerator instead of the brake and drove my van into a wall.

Besides the one manager everyone was very helpful and courteous but had no clue on how to properly handle the situation. I was instructed to take my van to a body shop, get a quote, let Best Buy know and they would cover the cost, however no managers spoke to me during the entire incident, a rent a car was not offered, plus I’m unable to drive the vehicle due to a vice grip pinching a oil cooling line. I’ve contacted corporate several times with not much response besides to save my receipts for the tow and rent a car for CONSIDERATION of reimbursement. I’m currently stranded with a family trip coming up in a week. Be warned if you have your vehicle serviced here and something goes wrong they will not make it...