Jeremiah's Italian Ice — Restaurant in North Miami

I don’t normally leave reviews like this, but the customer service at this shaved ice cream spot was absolutely horrendous. One of the girls taking our order was extremely rude—she had a terrible attitude from the moment we walked in, like we were bothering her just by being there. At one point, she even kicked a family out for their “behavior,” but from what we could see, they weren’t doing anything wrong. The way she handled it was completely unprofessional and hostile.

To make matters worse, there was no air conditioning inside—it was hot and uncomfortable the whole time. We arrived two hours before closing, and they still refused to let anyone use the bathroom, even paying customers. People were asking politely, and they still said no. It was honestly shocking.

That said, I will give credit where it’s due—the gelati was incredible. I highly recommend the Gelati Hoppin’ Lemon Berry and Gelati Hoppin’ Mango—both were packed with flavor and super refreshing. It’s a shame the service was so awful, because the product itself deserves better. Hopefully, management seriously reevaluates how the staff is treating customers, because this place could be amazing with...

If I could give 10 stars, I would. Jeremiah's exceeds my expectations. I was having trouble with the app, called and they not only walked me through the issue, but Alex actually went as far as to go back to the shop (when he was on his way home), picked up my correct order and personally delivered it. The place is always immaculately clean, the service is friendly and helpful and the ice cream and Italian ice is the star of the show. This is my go to place for a cheat night. The flavors and textures compliment each other in an incredibly delicious way. The only thing that cures teenage moodiness and a great option when friends are in from out of town. If you haven't tried it, you are missing out. Jeremiahs never...

I had the BEST experience at the Jeremiah’s Italian Ice in North Miami thanks to Emmi! From the moment I walked in, she greeted me with the kindest smile and made me feel so welcome. You can truly tell she loves what she does — her energy was contagious and made the whole visit so much more fun.

I was having trouble deciding on a flavor (so many good ones!), and Emmi not only offered samples but also gave the most amazing recommendations. I went with the cherry and vanilla.

Emmi went above and beyond to make sure I had a great experience. She’s a total gem and a perfect example of stellar customer service. If you’re ever at the North Miami location, ask for Emmi — you...