Very unfortunate last experience.

After being a regular visitor for the last 3 few years, I rolled the dice on ordering a cake with them for a very special gender reveal party. The cake was ordered and paid for on Tuesday for a Saturday event. All details were provided of the pink frosting to reveal it's a girl. The event begins at noon so I requested to pick it up at 10:00 am when ordering. Also to mention, I am the host and have other people at the venue waiting for me as the caterer is there, the helpers are at the venue, etc. It is only this cake holding me up. I get a text at 9:28 am stating it is running an hour behind sorry.

At this point it is not ideal, but we are still good because the venue is 10 minutes away from the bakery. I continue putting everything together for the event at the venue and run back out to get this cake at 11:00 am on the dot. No one has any idea where the cake is or what is happening. I am brought out a graduation cake from the back and told this is back there. I again ask for my cake. I wait 20 minutes with no one telling me anything then leave, because again, I am the host of this event taking place in less than an hour. I now need to pivot to find another way to reveal the gender because it is clear... something is wrong and they are completely unorganized.

I get a call as I am pulling back into the venue that the owner, Jenny will drop the cake off, hence 2 stars - one for taste of cake and the design being as pictured and one for some type of effort I guess you can say at the 12th hour.

But, oh by the way, "we forgot to put the gender reveal color inside and can add sprinkles to fall out in the center". No! Not what we requested; cream cheese pink colored filling was agreed on.

Then the guest goes to cut open the cake during the event, and melted/ wet cardboard is just wedged and jammed and breaking apart IN the cake and knife, as that is what they used to separate the layers. I have never been so utterly embarrassed. For the pieces of cake that we did not have to butcher around the cardboard inside and lose, the guests stated tasted really good. But wow... the experience, and the after photo of just wet cardboard box paper just mangled with cake. Never again...