I love the look and appearance of the store. The colors in the layout in the outdoor seating was very welcoming. I was so excited to get a good cup of coffee however was quickly disappointed as soon as I walked out the door.
I took a sip from my coffee which tasted like sweetened water as a cafe mocha and then tried the cappuccino which tasted like dish dirty water with some bitterness to it. I'm hoping this was just a mistake on the preparers side of things she said she was the manager after asking.
She did mention that this was an extension of the Joe's Restaurant next door not the Joe's Burgers but the other Joe's which happened have the same font but we're not the same Jose businesses rather confusing to be honest.
If I had the chance to go back and get another cup of coffee and no charge I would to hopefully rectify the situation however I'm leaving town in another day or two. Because I like the appearance at the store so much I can only say that I hope our both coffees were accidentally made wrong otherwise I don't know how everybody got so many good coffees out of this place.
The ice cream which I did not purchase I was hoping was homemade or locally-made however Blue Bunny and Hershey's ice creams did not strike my fancy hence why I did not buy any. I can receive those Brands...
Read moreFirst of all, the ice cream was delicious, everything was nice and clean, outdoor seating is nice and comfortable. Staff was very rude. We entered the shop with our 3 kids, we were the only customers there, there were 5 staff members standing behind the counter staring at us while we showed our kids the flavors and were deciding which to get. We spent less than 5 minutes deciding and in those 5 minutes, one of the staff members said, 3 different times "is there anyone who actually knows what they want yet?" And they kept rolling their eyes and sighing. We ordered our ice cream and also got a hot dark roast coffee and a hot light roast coffee, both with cream and sugar, the dark roast was great. The light roast was cold as if it had been sitting all day. We asked them to replace it with the dark roast and the staff member clearly did not want to remake the coffee and didn't understand what we meant by saying "the coffee is cold" another staff member came up and tried the light roast coffee herself. She gagged, spit it out and said "gross it's cold" the first girl said "do I have to remake it?" The other girl answered "I'll do it" first girl walked away without another word. The rest of the experience was great. Staff was just poorly trained in customer...
Read moreConvenient location. But they need a better practice for guests. We arrived at 8:40pm on a weeknight (they close at 9pm). The line was to the door. 2 girls working behind the counter and the line was slow moving. At 8:45pm they announced they are closing at 9pm and if they didn't get to anyone in line, they were sorry, but they would have to leave. I was with my 4 young kids who patiently waited in line. We were 2 people away from ordering when the clock struck 9pm. They announced they were closed, and everyone would need to leave. My 4 kids walked out crying because after waiting 20 minutes they would not be served. One of the girls outside who did get served, offered her ice cream to our kids which was very thoughtful. Feedback for management...when you are approaching closing time...suggest picking a patron in line and saying to that person, you are the last guest! Then serve the guests in line up to that person...that way people aren't waiting aimlessly to then be sent away. Won't...
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