I’ve been a regular at Griller’s, often opting for their blackened chicken wrap. However, my recent experiences have been disappointing. On one occasion, the chicken had an unusual taste, prompting me to forego leaving a review and instead directly communicate my concerns, requesting freshly made chicken on my next visit. Despite assurances from the staff that my request would be honored, I observed the chef using pre-cooked chicken for my order, only to see fresh chicken being prepared shortly after mine was served. This was particularly frustrating as it confirmed fresh preparation was possible but not afforded to my meal. When I got home, the chicken in my wrap had the same peculiar taste as before. Upon calling to express my dissatisfaction and mentioning that I had specifically requested fresh preparation, I was informed the chicken was cooked two hours prior – far from fresh. I decided against a replacement and disposed of the meal. While Griller’s has potential, the inconsistency in food freshness and the lack of attentiveness to customer requests has been disheartening. It impacts the quality of the food and customer satisfaction deeply. I hope this feedback encourages Griller’s to prioritize fresh preparation and genuinely heed customer requests.