Keenan's North Wildwood — Restaurant in North Wildwood

I never, I mean NEVER leave negative reviews. I’ve worked in numerous places where customer service is key, and have certainly had to answer to my share of shortcomings when it comes to providing the guest with the experience they deserve. I get that one individual does not define a whole business, but the service received at this restaurant was unacceptable.

Our server appeared to have no desire to be there from the start. When questions were asked about “do you have” or when items were ordered that were out of stock, she responded every time with “we don’t have that.” No “I’m sorry”, no recommendations for similar items, just a “hurry up and order something else” attitude. When a drink was spilled as she was setting it down, there was no apology or ounce of empathy for the person who had beer spilled all over them. It was no ones fault, but the lack of compassion or care was telling.

Throughout the night, she seemed irritated and did not provide us with the service I would hope for (especially for the money we spent). Some of our party had to leave before the others, and after we asked to split the check she responded with “well, you should have told me that when you got here.” Despite efforts to explain the large table size with individuals who were continuing to stay for more food/drinks, she continued to respond in a rude manner and blame us, despite never asking us at the beginning how we would like our checks split.

I’m not recommending anyone deter from visiting this pub, as it is a fun environment and overall I do think it’s a place where people can enjoy themselves over food and drink. I don’t want any sort of compensation or apology. I just want the staff to treat people with understanding and compassion, which we did not receive tonight. I would also recommend they start seating larger parties (or any party, really) by asking how they would like the checks split, instead of waiting until the table is ready to pay to tell them there’s only one check. It’s a common experience to have groups want to pay separately, so I’m frustrated that no accommodations could be made given we were never asked for our split from the start.

Again, the overall vibe was fine, but one server can really add a sour taste to the whole experience. I have a photo of our check and would be happy to share if Keenan’s would like to use it as a teaching experience. Otherwise, as guests-be prepared to make it VERY clear how you want your checks split before sitting down, and hope you get a server who can at least...

GIRLS DONT GO HERE - THEY DO NOT CARE FOR YOUR SAFETY. My friends and I were visiting from New York and were told to check this place out. The band was cool. But it was very loud and chaotic, and I had to take a call. I saw a door open by the bathrooms and people going in and out. I walked out and realized it was a parking lot and the band was packing their vans. Ooops, I turned around to the guy at the door (drink in my hand BTW), and he told me I couldn’t re-enter. You’d think he would have warned me before I walked out, or told me I couldn’t take my drink. I asked to bring the manager and he said I’d have to go to the front. I was going to just walk in and the employee literally slammed the door in my face if I was any closer it would have hit me (disgusting, rude, behavior). So, I set my drink down that he allowed me to take (probably not legal), but I wasn’t trying to get a ticket in a state I’m unfamiliar with the laws so I wasted $ on that. When I get to the front, all the men working were on a complete power trip. They said I had to get in line to get back in. I had a stamp on my hand and PAID MONEY to be in the bar in the first place. They absolutely would not budge on letting me in. He pointed to the door and said look it says exit and I said I didn’t even come out this way?? My friends and I all spent money on drinks and had they let me back in, we would have spent more. I saw the doormen later let some guys in that showed their stamp so clearly they were just being rude to me. I did nothing wrong to deserve to be treated that way. I’m a petite girl unfamiliar with the area, but luckily I have good friends that answered their phone and left immediately when I told them and I’m glad that I wasn’t in a bad state of mind. You hear about girls going missing on vacation especially when they’re drinking. All I could think about was the Riley Strain incident in Nashville. The bar failed him and a mega law firm accepted the case - the bar will 100% be named on the lawsuit. This can easily happen at this bar! Had I wandered off, nobody knew I was leaving the bar, I didn’t even know I was leaving the bar! Cameras would clearly show this. This bar is anti-female and anti-keeping paying patrons safe when they accidentally walk out the wrong door. Plenty of other great places to visit in this area. Please check out somewhere else if you’re young or a woman. Like I said I’m glad circumstances worked out for me but I fear not everyone could be so lucky. Photo for proof I was actually...

So we ate at the Neighborhood Grille, which is apart of the Keenan’s complex. First impression, I loved the decor and vibe. It was packed for an event, so it was really hard to hear because the the space was overwhelmed by the amount of talking. The tableware was trendy. We went for cocktails and dinner.

First up, cocktails. The Blood Orange Palmer was out of this world. We also ordered Long Island Iced Teas and they were tight. I’ve learned that it’s best to order off the signature cocktail list because those the bartender can make well…everything else, not great.

The food. Some people at the table had the Mahi Mahi Tacos, which they seemed to enjoy after the initial shock of only receiving two for 15 dollars. There was a lot of fish…still felt a little high because it didn’t come with a side. The burger was way under seasoned. It tasted lack luster and was incredibly greasy. The smoked Gouda was the highlight on the burger. The bacon was a nice addition, but it needed more garlic aioli. The fries were fries. We also ordered the short rib nachos, Buffalo shrimp toast, and the Shrimp Scampi flatbread. Let me break it down. The nachos came with a generous amount of short ribs, but they had NO FLAVOR. Skip them. The Buffalo shrimp toast tasted like shrimp drowned it Franks Hot Sauce…like mouth burning hot and not it a good way. The bread was soggy because the amount of hot sauce was entirely overwhelming. The Shrimp scampi flatbread was pretty delicious! I was expecting it to be oily, but it wasn’t. The flatbread had a nice snap to it.

The waitress was awesome. Very attentive and made okay recommendations, she hit it out of the park for the cocktail. If you’re looking for familiar food this is a good place to go, but it’s not going to deliver something you have...