Jimmy John's — Restaurant in Norwalk

You lost a very loyal customer. I am deeply disappointed in this establishment. I ordered a pick-up from DoorDash. After about 20 minutes I was notified by the app that my food was ready. I walked across the parking lot to pick-up my food. The staff hadn’t even started making my food. I asked the cashier what was the status of my order. She read my ticket and said they were making it now. As I moved to the pick-up area I noticed one of the crew members was wearing flip flops which is extremely unsanitary. Regardless I waited another 20 minutes for my food before getting upset. I was then notified that they did not have the ingredients to complete my order. (I only ordered 1 turkey sandwich…) I asked them why would they accept my online order if they did not have the ingredients to complete it. When you order for DoorDash the establishment has to accept it. Regardless they completely wasted my time but it gets WORSE! I told them because it was DoorDash they have to void it or I would be charged for cancelling/voiding if I did it on my end. They had a complete attitude and told me it would get handled later. I am a active duty service member in uniform. I work entirely too hard to have a problem with a sandwich shop. My first job was actually Jimmy Johns. So I know what they can and can’t do first hand. It’s not even about the money. It’s about the lack of customer service, hospitality, and most important the TIME I WILL NEVER GET BACK. Not only will I not be eating there but no one else in my office will be ordering from this location. Your business could have not accepted the ordered. Or when I arrived the cashier who read my ticket could had notified me that they did not have ingredients to complete the order. Instead all of my time was wasted including the time I had to find somewhere else for food. Never again Jimmy...

Been a while to go out and eat at the restaurant since the Covid. Today we stopped by Jimmy John sandwich place for lunch. It was also for a good cause with 20% of the bill will go to our Church which was desperately needed. It was win win for both . I ordered the 16 inches #13 ( New Cuban Sandwich with cheese and ham, beacon and lettuce) and 8 inches roast beef sandwich . The sandwiches were good. The breads were soft and delicious. The prices were decent and affordable. Services were outstanding and super friendly. Since our first time at this place the workers went all out to help , and made sure we would enjoy the foods. Store was bright and super clean. And of course we have our masks on and social distance when we were inside store ordering. Would be coming from back...

I ordered 2 #12's today 8/13/17 and a #5. For the #12's, I asked for crispy bacon to be added since their bacon is always so rubbery. I was told they did not have a microwave. So I said fine and asked for the bacon on the side so I could microwave at home and I was told "NO, we can't do that"! If I'm paying for the extra bacon why the heck do they care where the bacon is placed? Furthermore, they put the avacado spread between the provolone cheese slices making the cheese all gross! Put the freaking avacado spread on the bread! They also stopped delivering to my area when we're very close by. I'M DONE! I can get a sandwich made MY way from Jersey Mike's since I have to drive now and pick it up anyway! Also, never ask to substitute any item, they'll shut you down...