Went to this McDonald's specifically because it was the closest to my grand nephew's school and he wanted a cheeseburger happy meal. It wasn't busy , 11am or so, with so many different hamburger joints ( Wendy's, Jack in the box, Burger King, etc) my mom wanted a cheeseburger with lettuce & tomatoes, simple (?) NOOOOO!! One would say it's their deluxe or something, the response was they don't make that .. like What?? Ok .. somehow ... ding ding ding they have a quarter pounder with cheese that come close to the description ... really?? Ok so hamburger with cheese and the lettuce & tomato? Moving to next window and had to move forward to park my car because the order was difficult to get done. When they made the most oldest person to come into the parking lot to deliver the order, didn't have the whole REASON to go to McDonald's, the cheeseburger HAPPY MEAL! Had to drive thru the second time only to have the window person tell me, Oh I didn't charge you for the Happy Meal, I told her I knew that because when the order was being delivered I then looked at my receipt I saw that she didn't put in the FIRST thing I ordered! They had a Uber delivery card with my order and I returned it because I will NEVER go or recommend this McDonald's Ever and because I refuse to take that card she needed a Manager ... really?? I had a few colorful language to use but I had my grand nephew in the car, by my tone he was asking me what happened, I simply told him they forgot to give me his meal. Went home , mom's cheeseburger with the lettuce & tomato has a GLOB of mayonnaise! The mass production of their latest meal cheeseburger bbq was poorly presented, I wish I took a picture, but I...
Read moreFirst off, I'd like to say how grateful I am for McDonalds never ending Value Menu. Especially, the $1 any size drinks. It's always a plus to know that when you only have $10 on you, you can get atleast 2 mcbundles & 2 drinks & still have change. However, for the past 4 months, the two McDonalds in Kapolei have been forgetting to put a toy in both my sons Happy meals. Like, SERIOUSLY!?! That's the main thing they look for when they get their hands on the box. It has been atleast 12 times it has happened. That is 24 toys, multiply that to $5. Yes, $120 is what I have wasted on purchasing those Happy meals, without the toys!! Lately, I have been seeing signs on some McDonalds that says they aren't selling toys separately & that it's a maximum of 10 happy meals per customer. I am pretty sure that the toys are for sale for $1.99. I have purchased just the toys many of times before. I just dont understand how they can forget to give my children the toys in the Happy meal but won't sell the toys separately!?! IDK what the hype is about the toys right now! but, it is disgusting to know that you would turn down a purchase of a toy to children. Isn't that the whole reason why happy meals were provided? More so, isn't why toys were included into the Happy meals? For the CHILDREN!?!.... VERY SAD &...
Read moreWhen I visited this store, their drive through speaker either not working or nobody wants to take an order. Their drive through must have proper organization, if they know that the line started to pile up they should operate 2 speaker system so that the line should move. In my 3 days straight visited to this store, I waited for at least 3min for the second speaker to greet me but ended up moving forward to the first speaker. I just saw the other person behind me shaking his head probably saying that it taking me soo long to order but the problem is the order speaker has the one who has problem taking long to respond....
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