Dunkin' — Restaurant in Oakbrook Terrace

The customer service was beyond horrible! I see another customer had the same exact problem that I did. I went into the store and was completely ignored. Katrina finally passed and saw me standing there. She could have mentioned that she was busy and it would be just a couple minutes. There was actually no acknowledgment. She tried not to even look at me. I asked her to write her name down on my receipt. I told her that the customer service she gave was horrible and not even acceptable. I told her that her manager should know how she is treating customers. She went to the other employees and told them that I wanted all their names. But I only really one of hers because she was the only one who saw me. The others were busy working the drive-through. All 3 employees were only concerned about drive-through orders. So again, Katrina ignored me. She continued to take other orders and never wrote her name down and never gave me my receipt back. I was forced to walk outside to my car and get my phone. I actually took a picture of her so that I would absolutely have the correct person. I know she did not want me to have the receipt because it would prove the date the time and the person who actually rang me up . The receipt would have all the transaction information. I do believe she was trying to hide that. She knew I was very upset. This is for management. Here is exactly the date and time so you can trace her down. It was July 21, 2021 at 10:50 AM terminal number 97800018349.She needs she needs counseling. You should not have her representing your store. I will never go back there. I will only say horrible things about the...

July 2021 Tried them out again thinking maybe things changed but i was wrong they just don't care here. This morning everything I ordered was made/rang up incorrectly. They charged me for another drink I didn't order. (Said multiple times at the order board and window i did not order that when the order was repeated back at the order board only) For them to refuse to refund the money for that drink when i told them i do not want it when they handed it to me. My mistake for not asking for the woman at the window to repeat my order to me again? Woman at the window ask another employee for help and she didn't do anything basically said to bad that's on her. both are heavier set women and didn't care at all and handed me back the drink saying well i charged you already, nothing i can do and walked away from the window. (The (2) coffees i did order where just cream with sugar and syrup so was the 3rd that they added to my order. Not one tasted like coffee didn't even notice till i got to work and had to make coffee to add to my cups of cream)

March 2021: Drive thru is pretty rude lately. Always feel like i'm a bother. My orders are normally wrong or burnt if i get food. Coffee isn't that big of a deal but i pay more to fix their mistake to avoid talking more to them, but even then that makes them mad too.

Older review sadly this is no longer true: Love this location super...

I would give it -10 stars if that were possible. In Town on business, first time I went there they refused to make my drink with cream, they told me a macchiato was made with milk, and I wanted to substitute cream, and they said no that’s not how they make it. She literally refused to make my drink like I wanted it. I went later that afternoon, 245. Sat in line for seven minutes, they told me they would take my order in a minute, I sat there another three minutes, then they came back on the speaker and told me they had closed. It was 250. Nobody closes at 2:50. They once again refused to make my drink. Tried again the next day got regular coffee. It was burnt. Tried again today, the coffee is OK, although the cup is only 3/4 of the way full, and I ordered hashbrowns. I literally got 4 😂😂. Four little hashbrowns. They need to shut this building down, and fire everybody in it. Do better Dunkin, seriously do better. I would suggest everyone go to the York plaza Dunkin’ Donuts, which is only 1 mile away, or the one of the many Starbucks that are close by. But I would definitely...