Burger King — Restaurant in Oakdale

I was genuinely scared for my life. I am a 20 year old woman and had placed an online order and went to go pick it up in the drive through (around 9:45pm). When I got to the window, the cashier was a little quiet and I couldn’t hear him. He had said that they were making the food fresh, and what I thought he had said was something about the lobby. I wasn’t totally sure because he was quiet and had an accent but I thought I was supposed to come in for the food. The main doors were locked but the other door wasn’t so I went in that one. I thought it was a little weird but whatever. When I walk in, all the workers in the store turn and look at me as if I’m covered in blood or something. I walk up and apologize but I was just looking for my food. Another man comes around and says that “you shouldn’t be here” “that door is broken and no matter what I’m leaving at 10.” I apologize again and explain that I thought the guy said to come in but apparently not. Then one guy stands at the door I came in and the other one stands about a foot from me. This is a Burger King???? I just try to grab the food and go but the lady at the counter yells “drink!!!!” So I just go to grab it. Everyone here acted so hostile and honestly just really freaked me out. I’m aware that I shouldn’t have been there but I didn’t know. I thought I walked in on something I really shouldn’t have or that something was gonna...

I don't know what the hell is wrong with fast food these days but twice in one night I visited separate chains and had customer service issues at both.

This one they charged me for sauces even though they weren't supposed to. Granted I asked about it and they gave me the 50 cents back but still, that's something a worker should know and not blindly charge for all sauces.

Maybe this store is a franchise location and that explains different pricing or it was a new employee but I've driven through a few other Burger Kings and this one did not charge what the drive thru menu said for prices.

EDIT 02-26-2022: Verified that I was charged the incorrect amount for half my order last time. Asked at the window why that was and the only thing offered was an apology. At least there was that. Recommended that they check their menu board to make sure things are accurate so they are not overcharging customers.

Oh and my order was wrong. Asked for extra pickle and no ketchup, mustard. Apparently that's really hard to understand because none of that happened. If a manager is reading this (doubtful) I sure hope they make some changes. I know I will be contacting corporate to make sure things are addressed & I get my money back for both...

I came thru Drive Thru at 10am, ordered 3 sandwiches … I had trouble ordering the correct menu items and had to change it. Rich was very friendly and kindly corrected the order. Once home, I realized I had order sausage instead of ham on the croissant. my husband is recovering from esophageal cancer surgery and the ham, egg & cheese croissant is one of the few items he has been able to tolerate. I called BK and asked them to make the corrected sandwiches and advised it was my mistake … I may not make it back before breakfast is over. I got back with a minute to spare and they had the sandwiches already waiting for me. They did not charge me … I was shocked! This was my error and I expected to purchase the corrected sandwiches. I called again once I got home and thanked them again … this is an act of kindness that you just dont see much anymore. I always pay it forward and never expect anything in return. I was pleasantly surprised … being as this has been such a horrible year for my family and that little act of kindness will not be forgotten. Thanks to Rich & the team at Oakdale BK, you have restored some faith...