Starbucks — Restaurant in Oakhurst

This was an unfortunate circumstance. We tried to order our typical drinks. One being a water with strawberry inclusions. Mind you this is for a child who is sensitive to routine, and the experiences.

We were told policy changed where inclusions could not be added to water but could be added to other drinks.

So I will state that we called corporate to confirm a change and they stated this was inaccurate and inclusions or modifications can be made to a water, we would just be charges for the inclusions. Which is what happens normally and another Starbucks accommodated.

So I asked if an exception could be made and we will notate the new policy. We were denied. Ask for a floor/ shift or manager to assist and have the exception made. We were greeted by the shift lead who confirmed and held strong to not accommodate the request.

So I continued and said if you can ad inclusions to any drink why not ad them to mine and put them in a cup on the side. This was a NO. Second I asked if they could charge us for a milk fill the cup with water and ad the inclusions. Again a NO. I said I hear that you can but won't. So it's not that you can't it's that you won't. Which is poor customer service.

We cancelled our order and left. After such called corporate to have confirmed this policy did not exist.

If it's because the cashier's don't know how to charge inclusions to the water maybe training is needed. I've seen this done on orders we have made generally charging us 50cents.

Second why not make the accomodations after pleading our case that we made a promise to our 3 year old sensitive child that drives on routine? To have the shift lead make a one time exception.

This experience made the store look bad especially after confirming no policy existed with corporate.

If I had got my drink and not my son's with his sensitivities this can make our whole day be focused on a reset as our son is routine sensitive. He would see my drink and not understand why he was unable to have his drink. Water with strawberry inclusions.

I am confused on when given multiple ways to accommodate us this could...

Today was extremely horrible service and I'm extremely sick after drinking only about 4 drinks of my Venti brown sugar shaken espresso. I go to Starbucks way too often and this one I go to when in the mountain area. I ordered ahead in the app and selected drive thru pickup. I wait in line for a few minutes then get to the speaker and let them know I have a pick up order to hear the normal "let me check on that" but this time with attitude. The girl came back over the speaker to tell me well you just placed it and it won't be ready I should park and go inside. First this drive thru is in a horrible spot I was already in line behind 4 people and had 3 behind me....I was supposed to wait in the drive thru line and then go in or try to back out when there was no room...? By time I got to the window it was ready and the girl continued with attitude and so I told the manager who also really did nothing to help and said her employee was told to tell people to go in. No I have kids in the car and if I placed an order right then and there it would have been fine....get it together and change your attitudes. Also my coffee ended up being fully milk and no coffee and I am now...

Coming from a past partner and also married to a current LONG time partner I was extremely disappointed with this store. They didn't pay attention to the quality of the drinks and their customer service really sucks. My husband was ordering drinks while I used the restroom and several times someone tried coming in after I said something numerous times. I came out and the door was violently yanked from my hand and this guy pushed me and said "move b*tch" and shut the door as hard as he could. I thought it was just a rude customer till I turned around and watched him come to the counter and put on a headset and continued working on the floor. He was a tall, skinny guy, long sandy brownish hair, and was even rude to fellow partners. They even made our simple drinks wrong and said they were "too busy" to remake them when they were only helping 1 person and drive thru was empty. The store was absolutely filthy and it wasn't even busy, the trashes were overflowing and there was plenty of staff to do lobby clean sweeps and customer support. I would never recommend this store to anyone. I'm shocked honestly, this is not what starbucks should be like. Definitely making a...