Hampton Inn Oakhurst-Yosemite — Hotel in Oakhurst

Like a few reviews here, I’ve been staying at various Hampton Inn’s around the USA while on vacation visiting national parks. This naturally does lead to comparing the quality and service between Hampton Inn establishments. Sadly we left this one feeling disappointed primarily with its service during our 3 night stay.

Overall it’s comfortable, clean and is well located for Yosemite, for us it just lacked the quality and service we have grown to appreciate and expect from the Hampton Inn group. For here is feedback for consideration below:

Feedback: No Housekeeping: Despite the bathroom mirror sign stating rooms would be serviced every second day. Upon enquiring at the front desk on our last day we were told that this hotel only services rooms if you ask. Which we were never told about, but also contradicts the in room signage and Hampton Inn standard process we received at every other Hampton Inn we have stayed at. Thankfully they provided us a bunch of fresh towels are informing us. Limited Breakfast - with preferential staff: Breakfast options were further limited during our stay here compared to other Hamptons, for example rather than having 3 cereal options each day they only offered one and rotated daily. On one day, I asked a staff member if they had any alternative cereal options, for them to tell me ‘they were out’. About one minute later, another person asked the same staff member the same question and surprisingly they went out the back and got a different cereal which I had just been told was out of stock. Customer Service: Our check in experience was quite cold with no warm greeting and was very transactional. It was reasonably similar at check out including not being asked how our stay was (which is why I’m leaving feedback here), our Hilton Diamond membership was also not recognised and it’s benefits were not provided. Room Smell: Like a few others have reported, our room had a strange musky/mildew smell which sort of smelled like wet clothing. It hits you when you walk in the room, and never went away during our stay. Ice Packs: The Ice vending machines have a sign on them saying to ask reception for proper ice packs, upon asking we were told they were out, so back up to the ice machine we went. -Fridge froze everything: While we always appreciate having a fridge in our rooms at Hamptons. The fridge in our room did not have a freezer at all, however it still froze almost everything we put inside, which ruined a bunch of the fresh produce (eg berries) we stored in there. When we noticed, we checked the fridge temperature which was simply set to the middle off the temperature range. So this seemed very strange to us. USB Charging: Most of the USB chargers on the walls besides bed did not work. TV Location: If you’re a watch TV in bed person, you may not like that this hotel put the TV on a wall that’s not in front of the bed. They did provide a couch also which faces the TV but for the TV in bed people this may be an issue. The TV has a little bit of rotation tilt to help get a slightly...

I had checked in online earlier in the day and went to Yosemite, hoping to have a room ready by the end of the day. We arrived into town around dinner time, no notification on the app about a room being ready so we decided to go to dinner first before checking in. Had dinner, still no notifications from the hotel and it was well past check in time at this point so we decided to check in at the front desk and thought maybe this was just one of those locations that makes you visit the front desk to check in. I check in at the front desk and head back to my car to get our stuff when I realize the key card holder has a multi day stay written below the room # and we were only staying one night. I go back to the front desk and both employees were less than helpful. They look again on their end and insist I booked for multiple days and told me I needed to check with whatever company I booked through. Not sure if that was implying I had booked 3rd party but I showed both my email confirmation and reservation in the Hilton Honors app that showed a one night stay. They told me they were not able to help me and that “Hilton makes mistakes too” and that I would need to take it up with Hilton. I go back to my car feeling a little frustrated and start looking for a contact # for Hilton (they didn’t even offer that info) and the employee comes to my car, this time apologetic and informs me they had checked me in under another guest with the same last name, despite me showing my license and card at check in. I go back to the front desk for a 3rd time so she can check me in to the correct room and run my card again. While I was charged the correct amount in the end, it is an inconvenience to have pending charges for two stays on my card even if temporarily.||When we finally get to our room, it wasn’t clean. The shower floor was dirty and had hair in the shower and the bathroom counter from a previous guest.||We would not stay here again or recommend...

I had checked in online earlier in the day and went to Yosemite, hoping to have a room ready by the end of the day. We arrived into town around dinner time, no notification on the app about a room being ready so we decided to go to dinner first before checking in. Had dinner, still no notifications from the hotel and it was well past check in time at this point so we decided to check in at the front desk and thought maybe this was just one of those locations that makes you visit the front desk to check in. I check in at the front desk and head back to my car to get our stuff when I realize the key card holder has a multi day stay written below the room # and we were only staying one night. I go back to the front desk and both employees were less than helpful. They look again on their end and insist I booked for multiple days and told me I needed to check with whatever company I booked through. Not sure if that was implying I had booked 3rd party but I showed both my email confirmation and reservation in the Hilton Honors app that showed a one night stay. They told me they were not able to help me and that “Hilton makes mistakes too” and that I would need to take it up with Hilton. I go back to my car feeling a little frustrated and start looking for a contact # for Hilton (they didn’t even offer that info) and the employee comes to my car, this time apologetic and informs me they had checked me in under another guest with the same last name, despite me showing my license and card at check in. I go back to the front desk for a 3rd time so she can check me in to the correct room and run my card again. While I was charged the correct amount in the end, it is an inconvenience to have pending charges for two stays on my card even if temporarily.

When we finally get to our room, it wasn’t clean. The shower floor was dirty and had hair in the shower and the bathroom counter from a previous guest.

We would not stay here again or recommend...