Papa Johns Pizza — Restaurant in Oceanside

We waited almost two hours for delivery and never got as we finally cancelled. We live on Camp Pendleton in a new area that does not show up on GPS and prior to ordering made sure they were familiar with our neighborhood. They assured me they were. I even went so far as to ask for the driver that knew the area and said they could call me right as they got on base so we could explain where our home was. Well over an hour later we received a call from the driver that he was lost (almost by the Fallbrook gate we are near front gate) so I sent him very clear directions and a pin drop of our location. When I called the store to see if they could refund us, they assured us he was close and offered a redemption. Basically we would pay tonight but we would have 2 free pizzas in the future, OR they could have new pizzas made and sent out. We accepted thinking driver was close. He was not. Basically we asked for a seasoned driver they sent a new one and he drove around base looking for our home. We finally just cancelled when he told us he was up by San Onofre (30 mins north). The store tried to send new pizzas but we had already delayed our movie night with our 2 year old and fed her PBJ and ordered ourselves something else. It was a terrible experience for us and I feel awful for their driver as he was new. The ONLY reason the review has 2 stars is because the driver was new thrown into a bad situation and he was very...

Update: Great Follow-Up from Store Manager

I originally left a terrible review because I was really disappointed after several delivery orders from Papa John’s arrived missing my salads— every single time. ☹️ It felt like a frustrating pattern of careless mistakes, especially with no follow-up or resolution from customer service. For a national chain with premium prices, I expected better service and accountability. That said, I recently decided to call the store directly to see if anything could be done. I spoke with a manager named Eric, and I have to say — he completely turned the experience around. Eric was kind, understanding, and professional. He genuinely listened to my concerns without making me feel like I was just complaining. He even acknowledged that it’s their responsibility to make things right & offered me a free salad on my next order as a gesture of goodwill.

While the repeated mistakes were disappointing, I really appreciated Eric’s approach and willingness to make it right. Because of that positive interaction, I’m willing to give this location another chance as it has been a lifelong favorite pizza place of mine. thank you...

We ordered 2 pizzas and garlic knots on Mother's Day. It took over 2 hours to receive our order and it was cold. After an hour from placing our order we called Papa John- first the lady (I believe she was either the manager or the delivery driver) who answered the phone told us that we had the wrong location, then she told us that our order went out and the delivery driver called us and there was no answer. Well everyone that has a phone knows that your phone shows incoming and out going calls and I told her that we received no calls. She recited the number and we again told her no one called. Next they said it would take another 30 minutes to get our order. I asked for a discount because I knew the pizza would be cold. It has taken so long to get our order and that it was Mother's Day. She stated that they would remake our order. Over 2 hours later we finally received our order. It was cold. Toppings were skimpy . And we received about a 3 dollar discount. Don't order from this Papa John's they are liars, make excuses, don't know how to deliver or make...