Cinnabon — Restaurant in Ohio

I’m disappointed with the store in Lima, OH, for discontinuing the option to purchase Cinnabon rolls by the box without any prior notice. This unexpected change forced me to spend significantly more money buying them individually. Many customers in line, including myself, were visibly upset. A simple notification about the cut-off date would have gone a long way, especially for those of us with busy lives and long work hours. While I ended up buying them because I had already promised my kids, spending $25 unnecessarily felt frustrating and avoidable.

I will no longer be a loyal customer. There are plenty of other bakeries with excellent cinnamon rolls that care more about communicating with...

We try to stop at Cinnabon whenever we come to Lima. I don't know what is going on but the icing is very thin and not thick and creamy like it used to be. The icing used to be put on generously. Now it is runny and you have to pay another $1.25 to get more. It used to be 50 cents. I am not going to pay more money for crappy icing. The rolls are no longer gooey. They are dry, thin and hard. Its practically inedible and definitely not worth $6.50. I miss the good old days when Cinnabon was good. I guess I won't be back. This is what you get when you have people working that look at it as just a job. They aren't passionate about the product. Good...

They were making fresh ones as we were waiting in line. The staff was friendly and always tells us about the latest deals they have going on. This day there Machine wouldn't scan my phone or take my phone for my rewards so they did a promo for me that was buy 1 get 1. It helped a lot when I was already spending more than $30 here for a take home package plus a couple fresh rolls and a strawberry lemonade. This lemonade was the best. It had just the right amount of everything. Some lemonade are too sweet and other are sour as everyone has different tastes on what it too...