KAY Jewelers — Local services in Lima

Absolutely done with this store I had a horrific experience with sending my ring out not too long ago where I had to get corporate involved just to find my ring and have to take it to a new location to have the work done properly today I went in for a simple getting my ring cleaned and potentially sending out a necklace that had broke, I was not due for an inspection until March of 2024 which I confirmed with the Piqua store after I left this location because Kay's had my ring all the way up until September of this year and it was inspected when I picked it up 6 months from that would be March of 2024 but they went ahead and was doing an inspection anyways after telling me that I was out of date on my inspection which I tried to inform them was not correct and they claim that my ring had a chipped diamond and that I would have to pay out of pocket for it. Because they claimed I was outside of my warranty which again is false. Then she also left a note on my account saying that my ring was damaged

I took all of my stuff and went down to the Piqua store directly after leaving and they inspected my ring under two microscopes one of which Zooms in as close as you could possibly get and had multiple store employees confirm my ring was not damaged in any way there was no chips no loose Stones no scratches nothing they even took me to the microscope and had me look at every single diamond.. They went into my account and made sure to notate this under her note that I asked her not to leave because I was taking it down to the original store since she claimed that I was wrong which I wasn't..

So not only did one of your employees lie and say my ring was damaged but then you got a second employee involved the old lady and she claimed my ring was also damaged it has been confirmed that my ring is not damaged and they attempted to get me to pay for a diamond for a ring that was not damaged and should have been under warranty even if it was..

They also claim that my necklace needed to be replaced after I just got it because it's all stretched out which after inspection at the Piqua store is false as well because it's the type of necklace it is and it's supposed to look the way it does with the woven chain and the length that it has stretched since buying it was acceptable and expected because it was under 2 in after the Lima store tried to talk me into buying a new chain cleaning it wouldn't be covered under my warranty which the Piqua store confirmed even if the chain needed replaced it should be covered under warranty because that's what I paid for so that be a 2nd item they wanted money for fraudulently all of these things were confirmed by the Piqua store by multiple different employees

Piqua store will definitely be helping me get corporate involved it's one thing to be extremely rude but to lie and try to steal money from your customers I'm sure they'll have a field day...

Went to order a bracelet for a Christmas present online bc they didn’t have it in store. Wouldn’t process my transaction. Said try again or call a number. I tried again to the same result. I called the number. Customer service rep was rude and unhelpful. Told me my bank wouldn’t approve the transaction. So I call my bank and they say my card is fine. However it showed that the transaction actually was approved and they took it out 3 times. So when I called to have them basically make it right and give me my money back they said they hold it for 4-5 business days. So they took it out of my account THREE TIMES when they said they couldn’t process it even once. Then they tell me they’re gonna hold it for 4-5 days and I’m just stuck having to wait. I asked to speak to someone else and she cuts me off and puts me back on hold. 10/10 would NOT recommend shopping in...

We have been doing buisness with kays for over 10 years and I've never had a problem. My husband bought me a beautiful ring for Christmas. He said to take it into kays and have it sized. The next day I take it in to get sized and the women instantly said it wasn't their ring. I gave her all the information and she still said it wasn't their ring they can't find anything in their system. 3 employees also said the same thing. My husband brought them the Receive and she said okay and then continued to size it.she made me feel like I was lying about where he got the ring from, I was pretty embarrassed. After I walked out of the store I thought to myself do I want to do business with a company that basically called me a liar. So I walked back in and returned the ring. I will no longer do business with kays, and will go...