IHOP — Restaurant in Ohio

My wife stopped in here on a Friday night about 9:50 PM. There was no line at the hostess stand, and no hostess either, and we waited about 3 or 4 minutes to be seated. No big deal. The hostess said "your server will be with you shortly." My wife went to move the silverware and discovered there was something on the napkin of the silverware, not sure what as she did not want to touch it. We then looked over the menu to decide what we wanted while we were waiting for our server. After making my decision I looked around and noticed 3 waitresses, 1 of who was going in and out of the kitchen and out to various tables on the dining floor. Obviously this was her doing her job. The other 2 waitresses were standing around talking. Ok, they may be in shift change or something, not going to stress about it. I checked the time on my tablet as we had already been seated about 5 minutes and it said 9:56 PM. I then looked around the dining area and counted 7 tables with customers seated there. I told my wife if it gets to be 10:05 and no waitress has come by, we were leaving. At 10:06 we still had not been waited on and we stood up and put our coats on to leave. At this point one of the waitresses who had been standing around talking the last 10-15 minutes starts to walk towards us, sees us put our coats on and gets a look on her face like how dare we decide to leave. But does she approach us at all? No. She literally shrugged her shoulders and turned around to go back to standing around doing nothing. As we circled the building to leave I glanced in the restaurant and noticed she was still standing there in the same spot doing nothing. Needless to say, I won't be returning there anytime soon. If all IHOPs are run this way it's not surprising they are a struggling business. I can't speak to the food because we never...

For starters, 34 people have been POISONED by SALMONELLA at IHOP. Notwithstanding, I tried ordering from IHOP and ordered a 2x2x2 pancake/eggs/bacon breakfast carryout order on 6/20/2023 around 1230 PM via UberEats. IHOP did not include butter. I did not learn this until I got home and was unable to eat the pancakes because I did not have butter in my fridge either. When I called on the phone to ask about this the restaurant manager said it is their policy not to include butter with pancake orders. When I expressed opposition to this idea, they played the victim and essentially told me not to come back.

Edit 6/30/2023 I can see your reply. I already spoke with the restaurant manager, regional manager, and the IHOP corporate office (case number 3141616) and all of you refused to help me and accused me of harassment for trying reach your restaurant manager and obtain his name after he told me it is official policy not to include butter and rudely hung up the phone on me when I expressed opposition to this policy. Every time I called the restaurant your employees were instructed to hang the phone up on me or keep me me on hold indefinitely without ever answering the phone. Quit pretending you actually care. You already told me not to eat at that restaurant anymore so I can't even go back there. I tried to resolve my issues amicably and reasonably; I have already spent several hours dealing with you. All of this only to be told that butter is not important, I am the problem, you're keeping my money, and I can't come back. I'm not going to waste any more time dealing with this. After learning about the 34 people POISONED by SALMONELLA I don't even care if you say I can't eat there. My original...

Typically an understanding and patient customer in sitdown settings, this experience I felt the need to share. There were 3 tables, and a few to go orders. 40 mins after being seated, we were finally asked if we needed refills on our drinks. My coffee was promptly refilled as the karaf was on the table across from us. My husband's drink on the other hand took around 10 additional mins (20 mins after he'd actually needed a refill), as the cook and waitress were too busy gossiping about another employee and trying to void out her employee meal after she had walked out. This is something that could've been done at any time. Meanwhile we could see our food sitting at the window ready to go for that same 10 mins. Finally 45 mins after our orders were placed, our food was brought out. Im understanding, because hey its just one waitress, if youre busy its cool. Except its not cool, because not only is it only 3 quiet tables, we couldn't get checked on for drinks, and our food...not what we ordered, and cold because its been sitting in that window for entirely too long. We informed her my husband still needed his omelet, that they hadn't even started on. We also informed her that my order had multiple things wrong. After discovering how cold the eggs were, and realizing we would need to wait even longer for everything to be remade correctly, we decided to cancel the order. We told her we would pay for whatever needed to be covered, but we were leaving. She said to not worry about it, so we left and proceeded to dennys, which ended up actually being worth the 2nd wait of the night. The night shift seems too busy gossiping, and unable to stay on task for a really slow shift. This is the first time we've ever left...