Outback Steakhouse — Restaurant in Ohio

I have an updated review:

The world is in a difficult and confusing state right now. With that being said, our state of Ohio has had an effective shutdown of any sort of dine-in operations over a month ago. That, one would think, should be plenty of time for a corporate-branded place like Outback Steakhouse to really get a good take-out (take-away to be exact) strategy in place and really provide a good experience. Somehow, though, this is still not the case.

We ordered online for take-away. We ordered an Aussie cheese fries appetizer and two dinners. We planned on eating the cheese fries on the way home and, if necessary, we would reheat the entrees once we got home as we live about a half hour away.

Our order was supposed to be 'ready' at 6:05pm approximately. We pulled in around that time and all the designated take-away spots were full with an unofficial queue/waiting area nearby. The parking lot situation was a free-for-all. There was no first-in, first-out regarding who was there first and who got the next open spot. Twice my wife (we were 'next' if that's a thing) tried to get a recently-vacated spot near the building and were cut off by someone recklessly trying to get there first.

I don't fault Outback for people's lack of courtesy in the parking lot, but I do, however, hold them responsible for the way they dealt with cars waiting to pick up their orders. It wasn't until we finally got a spot up near the building that someone came out to verify that we were there and I guess start getting our order ready?

I say I guess because after the food finally came out, some 45 minutes late, it was cold. As I said, I expect for the entrees to need reheated by the time we get home after a 30 minute ride. But, I do NOT expect the cheese fries to be a solid block.

At this point I was at a 2-star review, I thought, at least I KNOW my chicken and ribs and sweet potato would be good reheated and looked forward to that. However, I got home and found that the sweet potato, which I had specifically ordered with cinnamon and butter, but NO brown sugar... had brown sugar melted into the butter.

This was the worst experience I've had at this or any Outback Steakhouse location. I will not be visiting again any time soon.

----------------------ORIGINAL/OLD REVIEW BELOW---------------------- Good chain steakhouse. Staff is usually friendly. Not much else...

We arrived around 6PM. The restaurant wasn’t terrible full. Our waitress came by and we put our drink order and appetizer in and got the drinks 10 minutes later. Another 10-15 minutes later our noticeably smaller blooming onion came out. About another 10 minutes later our salads came out. Then from there it was about another 30 minutes until our food came out. The entire time our waitress avoided making any eye contact with our table. Likely because I had my wallet and card sitting out because we just wanted to cash out and leave. Our food finally came but after the nearly hour long wait my wife’s steak was undercooked quite a bit. So the food runner took it back and the wet blanket of a manger came out 10 or so minutes later and presented this disgusting grease coated and definitely microwaved steak. You know microwaved which gives it that gross texture and awful smell. Luckily my kids liked their dinners. But since my wife didn’t want her entree anymore I didn’t want mine either so we cashed out. That was after the wet blanket manager threw boxes down at the table silently like she skulked away. For the fact our waitress couldn’t just admit the kitchen was hosed or make eye contact with us (we had never complained or been hostile toward her) and for the fact she just refused to remove anything from our table for the longest time we were just done. The whole experience minus my wife’s entree still came out to a $55 bill. Outback is increasingly not worth it. They won’t close sections when they are out pacing their ability to deliver (we watched and listened to a waitress demand the host not seat anyone else in her section as every table she had was waiting on food, drinks, and appetizers). Outback’s food quality has diminished while the prices have risen. Just not...

My family had a horrible experience at this location on 3/15. We came in as a table of 7-four adults and three children. The wait was shorter than expected and that was great. Our drinks came out fine and were very good so we started off well. Our server was nice and fairly attentive.

We spent a total of 2.5 hours here...they were busy not there were many open tables and definitely not packed. Our app and salads came out little slow but nothing to seriously complain about...but we waited an HOUR AND FIFTEEN minutes for our entrees- four entrees, 2 kids Mac and cheese, and a kids burger. First, on top of the incredibly long wait we were missing a kids meal, one adult entree was ice cold and the 8oz steak was at the most 3oz..my 6oz was double the size. The kids burger completely charred and my daughter wouldn't eat it so ended up picking at my plate instead. So we waited for the missing meal and the remake.

At one point someone who I assume is a manager brought an item to our table, there is no way they weren't aware of the issues our server and table was having receiving our order and nothing was said, nothing was offered, no-one apologized(besides our server). I worked in restaurants for 12 years and I am incredibly patient with inconveniences in restaurants because a lot of times its out of the servers hands and this is not different but the fact that our table spent $300+ for this many issues and a round of drinks wasn't taken off, dessert offered or any small offer of appology for the horrible experience is so wild to me...

Pros- our server was friendly and she was doing the best she could, drinks were tasty, food that did come out correctly was good, and our wait was shorter than...