Subway — Restaurant in Ohio

I normally order here once or twice a week for my family of 6. ($30-$40 orders) However after my experience yesterday, I will no longer go to this location. My online order was not ready at the time promised, took 20 extra minutes. Which was extremely inconvenient but if my order was good, I could have looked past. They were out of the footlong cookie, didn’t offer a refund. The churro and the pretzel were so terrible..cold, burnt, and hard. Completely inedible. Icing on the cake was the subs. We asked for light sauce and they were sopping with sauce. It was dripping off. Then even though we asked for them to be toasted, they were cold? All of these things aren’t what I would normally accept but since I regularly come here, I decided I’d keep the food (we didn’t eat any of it and went to another restaurant ) call and complain today. When I call the employee was completely rude and didn’t even try to resolve the situation. Since I didn’t receive good customer service on top of all of the other issues.. I will never...

All it takes is one bad experience. This evening my wife blacked an order that I was supposed to pickup on my way home. Conveniently I got there while they were making my sandwiches. As I say there waiting for them to finish, the young man realized they had run out of grilled chicken and asked coworker to grab some from the freezer. While waiting he was removing the empty container and sat it down on the flat bread he intended to use on my daughter's sandwich. It was as split second so I woosa'd and let it go. Then he did it again with the new containers that were bright to him. This time I wasn't going to woosa so I politely asked him to grab a new piece and instead of simply apologizing for the mistake, he implied I was wrong but he'd get a new piece anyhow. I let him know he has actually done it twice and I have him a pass the first time. Then he murmured another disrespectful comment as I was walking back to the chair. Absolutely...

I've been coming for over 5 years . Usually very good . Some of the workers are nice . But others not so much . Seems like they either don't want to be there . Or just don't like serving people , which is 90% of there job . Today I ordered a sandwhich , I did not check it before I left . My mistake . I got home and it was wrong. I went back to get it taken care of . When I told the girl who took my order and made my sandwhich that is was wrong . She got an attitude and said , that's what you ordered ! I told her I know what I ordered . It's the same sub I get 95% of the time . Then She turned away from me to help another customer . Another employee over heard and was very nice . She came over to make it wright . She said I'm sorry for the problem , have a good day . I told her thank you very much . That's how to take care...