Burger King — Restaurant in Oklahoma City

As a former operations manager of a multimillion dollar company, I am frustrated beyond words with the manager of this location. I have Only been to this location twice because I do not live or shop anywhere around this area. But recently spent $5000 to go to CDL truck school about a mile down the road. My first visit to this place I would say the place very clean and well maintained for the area, but the top bun on my burger was very hard almost rubbery so I asked the manager for a new top. He rolled his eyes, had a little bit of an attitude and got me a new bun I wrote it off. Maybe he had a bad day. Today I got the same thing plus an order of fries and again the top bun was very hard when I went to ask Manager for a new bun before I could even say anything he rolled his eyes and said maybe it’s just me nobody else complains. He then told me he should just give me a refund for my meal so I told him that I would like a top bun so I can eat my food. He got very upset. I told him he didn’t have to get so upset and he told me why don’t I just pack my shit and go I told him he was very unprofessional and he told me that maybe I just have a problem because I rode a scooter there. little does he know I only ride this $1200 scooter for fun as I have multiple vehicles between my wife and I. Anyway it’s all around terrible experience, horrible customer service and if he worked for me, he would immediately be demoted or fired. He definitely needs to go through customer service Training. The food was decent both times after they change the top bun. I’m not sure if these are out for too...

I have been coming to this particular Burger King for many years because I live right around the corner. But so sad to say this place is the worst Burger King because they do not care about the customers the only person who works here that has ever been considerate and making sure that the order is accurate is a lady who works the morning shift by the name of Jessi. However nobody else has ever been kind enough to actually get the order right . I always have to either go back and get the rest of the order or I have to fix it when I get home with what I have at home. It is very disappointing. Then last night was the worst time I've ever spent at Burger King. I placed an order shortly after 11:00 p.m. and the place does not close till midnight. When I arrived at 11:10 the man, going by the name Rodney, says to me 'we're closed' but yet the sign says they don't close till midnight and the app says they don't close till midnight, but this guy insisted for 10 minutes that they're closed . They were not closed and he's lying. None of the Burger Kings in this area close at 11:00 they all close at midnight. And when I spoke to him again this morning he gave me the same ridiculous lies that he gave me last night. Well, Rodney. You've lost a customer. I've been coming to this place for years but I will never come back to it again for now on I will be going to a different store. I do understand that store hours fluctuate. But at this time all the BK restaurants in the area do not close til midnight and that includes...

I'm very disappointed. I went here for a quick lunch, and normally I'm a fan of burger King, but I think my experience here has soured me on BK. for whatever reason their soda machine is broken and all the soda came out flat. I noticed in time to ask for a different drink while I was still at the drive threw window. the lady at the window was polite enough to get me a new one, but it was flat as well, and she could see that and said all their soda was bad right now. so I just asked for a tea instead, she said it comes from the same machine and it wasn't working, but that she could get me a frozen drink if I wanted to pay more- i didn't want to, so I asked for a water instead. after sitting at the window another 5 minutes she said she couldn't get me a water until they fixed the machine, which would take a while. and sense there was now a long line behind me, I decided I'd just leave. no big deal, im out the 2.50 I paid for a drink, worse things have happened. but once I got back to the job to eat, I noticed that my whopper looked like it had been hit with a hammer, or lebron style dunked into the to-go bag. like, seriously? I've never had such a bad experience at BK, but the smash burger paired with flat soda and complete inability to give me literally any other drink has really put me off to the idea of returning. ive saved my receipt if anyone at BK cares enough to look into...