Carl’s Jr. — Restaurant in Ontario

Avoid this Carl's Jr. on Ontario Circle Drive. I recently had an extremely disappointing experience with one of the employees regarding a simple order of two Oreo milkshakes. When I got home, my husband and I both noticed that the shakes tasted like plain milk — there was no flavor or consistency you'd expect from an Oreo shake.

I returned to the location to request a refund. As soon as I spoke through the intercom, the employee (who identified herself as Arleen, though the receipt listed "Maria") was immediately rude and dismissive. I remained calm and explained the issue, showing her the milkshakes and receipt at the window.

She loudly insisted she would only refund one shake because the other was "halfway gone," which was untrue. I tried to explain that my husband had taken one sip, and I had taken another ,that was all. I even asked her to compare both cups to confirm. Despite my calm approach, the employee became increasingly loud and unprofessional over what should have been a simple and respectful conversation.

The entire interaction was so inappropriate that I felt compelled to document it with video and photos. This level of customer service is unacceptable...

I work in the Ontario Mills food court so I want to put that I understand how annoying customers can get. That being said, I also try to be the best customer I can be. I asked the guy on the speaker if they had 6 piece chicken star meals. (I don't think the adult ones are shown on the menu) He said yes but I have to specify if I wanted the adult one or kids one. I said adult so he started taking my order. Didn't ask what drink I wanted so I told him I wanted a Dr pepper and he said smth like "okay remember when I asked if u wanted a meal? Imma need u to know what u want to order" and I was so speechless I just went "yea I want the medium meal with Dr pepper and crisscut fries" I'm very nonconfrontational so I let it slide but it legit made me mad bc he also tried to play it off as a joke. He repeated the order back to me correctly with the crisscut fries. Turns out he didn't actually enter the crisscut fries so I got regular fries instead. Like I understand the speaker can be busted and make it hard to hear but that doesn't excuse that sass. I just wanted my chicken nuggets with crisscut fries minus...

Just went through the drive through and purchased my favorite burger an original $6 combo..I am furious because I got a flakey bread probably stale, that was not toasted and was so dry, dryer than the Sahara desert. The patty was not cooked properly it was still cold in the middle and it lacked sauce hence the dryness.. The fries well what could I say it is always cold, always, and if you want decent fries you constantly have to request fresh fries, it should be a given that no one likes cold fries and you should be given hot fries nevertheless... This place is the worst, I paid almost$10.00 for cold, stale, undercooked burger, that's robbery by this establishment, no pride, no professionalism in their job, they just lost 9 faithful customers..I called the manager there and all she said is Sorry,i got a ride to buy that crappy burger on my break and she wants me to come back, a total waste of my time and money, they have no consideration for people and their hard earned money... Don't waste your time going there unless you want to feed your pet, and I'm sure some animals eat...