Big Wok Mongolian Grill BWRC — Restaurant in Rancho Cucamonga

HORRIBLE and I am so disappointed!!! Found out yesterday that my long-time Manhattan Beach fave has a sister location in Rancho Cucamonga - only 40 minutes away as opposed to 3 hours (with traffic) to get to MB. Couldn't wait to get there for lunch today and was so pleased and surprised to see that unlike MB this location has shrimp and edamame. Made my selections: chicken, beef, lamb, shrimp, bok choy, cabbage, bean sprouts, mushrooms and spinach. No rice or noodles for me today. Chose the spicy sweet flavoring and was off to hand my bowl to the wok chef. Ate 3/4 of my food and then ate a few edamame and half a pocket biscuit. Not even10 minutes later I was rushing across the restaurant to the restroom and as I leaned over the sink there went my entire lunch into the waste can! Yes, I initially leaned over the commode but tried to avoid the splashback. 😭😭😭 Anyway, once I returned to the table I informed the server of my restroom mishap and cautioned that whomever should be careful while cleaning the waste can. She summoned the cashier/hostess and I neither complained about the food nor requested a refund. I did tell her what I'd eaten as a passing statement and she made a point of stressing to me more than once that "Everyone else is eating shrimp but YOU'RE the ONLY one saying you had a problem!" She offered me some hot water to drink. .. I declined and asked for a mint and she said that location no longer serves mints. She then said she would summon her manager and my daughter, son and I waited for several minutes and no one came. Finally the cashier/hostess returned to the table and stated that her manager was in the back and wouldn't or couldn't come out. She took yet another opportunity to inform me that no one else was having a problem with the shrimp and then asked if I wanted a refund THEN added she would only be able to refund MY lunch. First of all, DUH! Second. I at no time asked for a refund or anything other than a mint and THAT was to rid my mouth of the God awful taste of having literally lost my lunch! I told her to give the refund to my daughter and I walked outside for fresh air. I'd actually enjoyed my lunch until it decided to revisit and I'd told my daughter that after19 years of patronizing the Manhattan Beach location Rancho would be our new Big Wok. NOW??? I'll gladly brave the 3 hours in traffic whenever possible solely because I don't appreciate how Rancho handled matters...

🎤 “Big Wok Mongolian Grill – A Tasty, Pricey Symphony” 🎶

I walked in hungry, stomach on growl 🍽️ Saw that grill, oh man, holy cow! 🐄🔥 Grabbed my bowl, stacked it high, real tall 📏 Meat and noodles, I want it all! 🍜🥩

Load it up, pile it up, don’t be shy! 😋 Veggies, sauces, stacking sky high! 🏔️ Sizzle sizzle, oh that sound! 🎶 Chef flips it up, spins it ‘round! 🔥

Big Wok, you got me hooked! 🎣 Flavors popping, chefs that cook! 🍳 Mouth says “YES,” wallet shook! 💸 Worth the price? Lemme take another look! 👀

Teriyaki, garlic, sesame glaze 🌿 One bite in, I'm in a food daze 😵‍💫 Juicy beef, chicken too 🐔 Shrimp so fresh, what it do? 🍤

But wait—hold up, what’s this charge? 🏦 Bill came back, it’s kinda large! 📜💰 I mean, it’s fire, I can’t deny 🔥 But my credit card just waved goodbye 👋😢

Do I regret it? Not a bit! Would I come back? Real quick! 🚗💨 Just gotta save, skip some meals… Gotta budget for these thrills! 💵😆

Big Wok, you got my heart! ❤️ And my cash—yeah, that’s the hard part! 💳 Next time I’ll just pretend I’m broke 😜 But still be back at Big Wok! 🏮🔥

Final Thoughts 💬

🔥 Big Wok Mongolian Grill is a flavor explosion with top-tier, sizzling action on the grill! The unlimited fresh ingredients, DIY bowl options, and mouthwatering sauces make it 100% worth a visit—just be ready to shell out some 💰. Expensive? Yes. Delicious? Oh, absolutely.

Would I recommend? HECK YES. But maybe eat light for a few days before so your wallet doesn’t cry too hard. 😆

🥢 Tag your foodie squad & let’s plan our next Mongolian feast! 🥢

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My experience tonight was awful.

My family and I used to frequent this place at least once a week before management changed. Before the ownership changed the place was fantastic. Staff customer relations were amazing and the price was affordable; always a good experience.

After the managment changed the place converted to all you cam eat, a disappointment to my family as we really only manage one plate each. Still we gave it a try as it was our favorite. Every time we come in, maybe once a month now, the price has gone higher and the staff just doesnt seem to care anymore.

Tonight was possibly the worst experience to date. I prepared my plate and watched as they cooked it on the grill. The cook reached for a bowl of sauce and I stopped him trying to tell him it wasn't mine. (I had added a dark sauce similar to soy sauce to mine and the one he grabbed was clear) he told me I was wrong that it was mine. I tried to explain and he ignore me cooking it with the wrong sauce. Sure enough when I sat down to eat I couldn't eat it, it tasted all wrong. I explained this to the waitress and used the all you can eat privilage to make another plate. Not 5 min after I finally sat down to eat after my family, my father sat down explaining that the guy had done the same thing with his second plate.

Customer service aside, that was 2 plates utterly wasted. They cant serve that food to someone else so it went to the trash. Honestly, I'm really sad to see such a good place go down hill so fast. I don't think we will be...