KFC — Restaurant in Opelika

Placed an online order which confirmed location and pick up time, went to go pick it up and was told “system is down, it’s not here” so I park to check and it’s showing it is there so I go inside to see what I can do. I am immediately met with the most unwilling and hostile manager I’ve ever met. She kept telling me I was wrong even though I had it pulled up on my screen and so I asked if she could just make it if I show her and she says in a loud and agitated voice “YOURE NOT LISTENING” so at this point I’m frustrated by the utter lack of customer service happening that I just ask for a refund which she says “I have nothing to do with that, that’s all online.” So I ask for corporates number which managers are suppose to have she again becomes hostile and agitated shaking her head saying no nope don’t got it. Trust I found corporates number and filed a complaint and will never be back to this location. So thank you to the manager working on 10/3 at 1pm bc you have completely shifted my plans to ever get lunch...

Been going here for years but over the last couple this place has really gone downhill. Their attitudes and customer service are horrible. They never have food ready and are unwilling to make more. They just say they’re out or to come back in 15-20 minutes. When you do get to order they don’t care what you ask for. They just put whatever they want in a box and sling it out the window to you. Last 2 times I’ve gone for a famous bowl. (Potatoes, gravy, chicken, cheese, and corn) they left the corn and cheese out on one. The second they left the chicken out. Last time we pulled up to the drive through we were yelled at and told “I got 20 people in this damn lobby so the drive through is closed for now, you gone have to come inside if you want food from here”. It’s to the point now where it’s worth it to drive all the way to Auburn to the other location instead of dealing with these lazy, rude workers and I live 2 minutes from it. This place needs all new...

8/17/2019 Wanted KFC for lunch today and went by there and waited 30 minutes just waiting to order. No one was in front of me and the store was practically empty. I finally got to order and then the lady got it wrong but it's understandable as to why she did. She was running the ENTIRE store by herself AND the drive through. Her name was Keondra and she was the only one I saw working. That and another cook in the back. Everyone else was either sitting off to the side in a backroom or somewhere else not being seen. Thank you to those who were actually working and not sitting. This place needs more employees and that would in turn up the efficiency and make ordering faster and easier for everyone. Definitely probably would not come back here for lunch just because of the wait and the way the order ended up...