Placed an online order which confirmed location and pick up time, went to go pick it up and was told “system is down, it’s not here” so I park to check and it’s showing it is there so I go inside to see what I can do. I am immediately met with the most unwilling and hostile manager I’ve ever met. She kept telling me I was wrong even though I had it pulled up on my screen and so I asked if she could just make it if I show her and she says in a loud and agitated voice “YOURE NOT LISTENING” so at this point I’m frustrated by the utter lack of customer service happening that I just ask for a refund which she says “I have nothing to do with that, that’s all online.” So I ask for corporates number which managers are suppose to have she again becomes hostile and agitated shaking her head saying no nope don’t got it. Trust I found corporates number and filed a complaint and will never be back to this location. So thank you to the manager working on 10/3 at 1pm bc you have completely shifted my plans to ever get lunch from here again.