Urban Pantry — Restaurant in Orlando

We visited July 2024 and it was understaffed. There are a lot of options with the food generally meh. I ate there 4 times and had problems on 3 of them. First time was for breakfast oatmeal which was fine. Second time: our pizza took forever -- more than 20 minutes for a small four-slice pepperoni. It was super greasy so we had to dab it off with napkins, and small for the price. Third time for a waffle ($14 just for a waffle) and the American breakfast. While in line to order, the woman in line ahead of me panicked because the register wouldn't take her credit card and the attendant said it was this woman's fault and she should call her credit card company. But then the same register didn't take either of my credit cards, from different issuers; we tried a different machine and still no dice (I went to the woman ahead of me who was at her table talking to her bank and told her it was Urban Pantry, not her). On top of that: I got pancakes not a waffle and the guy giving the food out blamed the error on me and wanted the receipt, which I had declined at the register. At that point I just gave up and took the pancakes. I clearly ordered waffle and they were not sorry about it. #4, I ordered oatmeal for breakfast again but there were no brown sugar cups made up. Thankfully the staff member went into the back and had a cup ready after about 5 minutes, of course the oatmeal wasn't as warm any more. So problems on 3 out of 4 orders, and multiple problems on 2 of those. but there is nowhere else to eat...

I want to take a moment to recognize Jennifer at the Wok Bowl station because she is truly the BEST. Every single time I come in, she greets me with genuine kindness and such a warm smile. She always makes it a point to remember my name and even greets my husband whenever we’re there and it feels so personal and welcoming. Jennifer goes above and beyond to make sure my order is correct every single time and she gives the best suggestions that never disappoint. She’s consistent, attentive, and you can tell she really cares about doing her job well. It’s rare to meet someone who combines professionalism, friendliness, and such great customer service all in one but Jennifer does it so effortlessly. She is an absolute delight and has made every visit to the Wok Bowl station a wonderful experience. Honestly, Jennifer is the kind of employee that makes you want to keep coming back. I’m a local and Universal annual passholder and always make time to grab dinner here a couple times a month. Do me the biggest favor and give that woman a raise!...

I was pleasantly surprised with this option within Universal's Hotel Aventura. We had stir fry bowls that were delicious and a big portion for dinner one night. For breakfast one day we shared an omelet that was huge and delicious, another day we shared pancakes which was a tasty smaller breakfast (which is what we wanted so we're happy with it). One other morning we had a sandwich from the legit Starbucks and it was as expected; tasty and overpriced. All these options have a price premium for the convenience factor but it's a much better value than eating in the parks and probably cheaper than ubering to a nearby chain like Waffle House or iHop too. The only complaint I have is that a tiny self-serve coffee (not from Starbucks but from Urban Pantry proper) was like $4 and nothing special. It should have been half that. Urban Pantry itself is an enticing factor to stay at Hotel...