Papa Johns Pizza — Restaurant in Oro Valley

I will never order pizza from here again. I thought I would try papa johns because I haven't had it in years. I was reminded of why! I ordered a double pepperoni double cheese pizza, and it was the shaq-a-roni. Where was the double cheese and pepperoni?! It definitely was not on our pizza! I asked for it well done. I ordered my pizza and went to a store to kill some time. It was just around the corner from Papa Johns. As soon I put my car in park, I get the notification it was done!!!! I called and spoke to Mike, I believe he was the manager. Customer service was horrible! I ask "Mike" I placed my order about 5 mins ago for a well-done pizza and got the notification it's done. Mike says you placed your order 8 mins ago it takes 10 mins for a pizza to cook and a couple more mins for it to be well done. It was 8 mins, bro!!!! Mike definitely failed the assignment! The pizza was so disappointing. Not good! We gave it a shot, and Mike failed us. Papa John should really rethink about who they have managed a store. If you want great pizza, i recommend Marcos pizza! If you're...

Ordered two medium pizzas and garlic sticks online from this location. I ordered it for pickup, so I didn't feel like an 8 dollar tip for just making my order was justified. I gave a $3 tip and prepaid. I went and picked up the pizzas and when I got home I noticed that a sauce cup of the garlic sauce that Papa John's puts in each pizza box was completely open and that the oily sauce had leaked all over the pizza in the box as it well as the box underneath. It had to have been deliberate in order to cause a mess because it would have gotten on whomever put it in the box if they weren't careful. It was also placed in the middle box of the three box stack. I can only guess that they did this over being unhappy with the undeserved tip they got. I went online and filed a complaint with Papa John's letting them know of this occurrence and asking to be contacted by email. This was several days ago and I have not been contacted. I do not recommend this location. If the employees would do this, who knows what else they might do...

What does it matter that you can get great promos if you don't get what you ordered? I don't know how many times I have had to call Papa John's back because of not getting what I ordered. Today I paid for double mushroom and double extra cheese. The mushroom were regular topping, and the so-called "extra" cheese was such a thin layer, it qualified as paper. While they "graciously" agreed to replace the product, Papa Johns expects me to put my eating on hold so I can return the poorly-made pizzas an hour later. If you didn't give me what I paid for, you should just lump your error and not cause your customer the added inconvenience of waiting! Posted photo here as proof. I also see a gorgeous photo of someone who DID get lots of cheese. I paid for it, but didn't get it. I understand this isn't gourmet pizza, but I should get what I ordered. DO BETTER OR LOSE...