Panda Express — Restaurant in Oroville

Tonight, I decided - after working all day on my disabled mom's a decade overgrown yard - that I wanted Panda for dinner, once I realized that four hours had passed since my last meal, during which time I was sawing at old hardwood trees and ripping ivy off fences.

So I go down, and see that the drive thru was full at 7:14 pm. Okay, sure! I understand - the dining room is closed, the drive thru is full; I'm fellow food service to the bone, and I don't mind waiting.

So I wait roughly fifteen minutes from start to window, and pull away at 7:34, just happy that it wasn't longer. I drive home. I unpack my food. I get everyone settled.

Sit down to take my food out.

Realize that MY plate - my white steamed rice, honey walnut shrimp, and mushroom chicken plate; that extra dollar and a quarter, dontcha know - is NOT THERE.

Anyone looking at my reviews understands how much I hate having to get things that have been forgotten.

But that hatred is magnified by quite a bit when its done in the middle of a pandemic, with a drive thru long enough to wrap around the building.

For those of you asking why I didn't call the joint?

Well, I did.

Busy signal.

Hearing the busy signal made images of the rocking drive thru fill my head.

So, thrice blast it, I girded up to once more sally forth into the breach.

Now, I did try calling from the drive thru again. I even tried signaling the manager because she left the building to attend another customer.

Nada.

So.

I had to wait another half hour.

Just for my plate.

Understandably irritated.

Talk to the manager through the speaker after laying out my annoyance in polite terms and an irritated voice. She agreed to refund me my plate (9.25) for putting my health at risk, and waiting in the drive thru again (after automatically condescending that 'well, next time you should call first') after I cleared up her misunderstanding that she thought I wanted the whole $72 order refunded. "No, just the $9.25 for the plate - just a refund for the thing I had to come back for." I said it in clear plain words, and she agreed.

Well, you can guess what happened. I didn't get my refund, and she billed my only and first plate as a replacement one, even though I had explained to her that I had got my meal for my family, which was all great, but my plate was not there, right from the start.

I'm a former trusted Panda employee. I don't think, from an employer point of view (and having seen my manager perform several such transactions), that it's too much to ask to refund a measly $9.25, considering I spent nearly an hour total in the drive thru, for something that not only should not have been forgotten, but is a full $1.25 more expensive than your run of the mill Panda meal. That's not factoring in the cost of gas, my time, the fact that I have terrible anxiety, the fact I had to wait because all lines of communication were full, the fact that I had to come out again in a PANDEMIC, being the last to eat, more than a half hour after everyone else at home.

Being lied to and shivvied along is bad business. It was 8:14 by the time I got...

I returned home from your drive through extremely upset with how my transaction was handled.

I am very sick and have been in bed for 3 days. I decided to go to town and pick up some food and try to eat and attempt to feel better. Walnut shrimp sounded good.

I ordered the Walnut shrimp and was informed of a 4.5 minute wait time. Not feeling well at all and just wanted to get something quick so I let them know that I didn't want to wait and switched to orange chicken.

After I paid at the window, the girl asked me to park and wait for the orange chicken. I told her that if I was going to have to wait anyway, I'd like the Walnut shrimp that I came for. I held out my card and offered to pay the difference. She sad no, that I can't do that! What?!? She told me she would have to charge me for an additional entire entre. I asked to speak to a manager. I explained everything to the young girl who came to the window. She also refused to find any solution. I again offered to pay the difference. She said she couldn't do it. I let her know that at this point they were both ready, and could I please have what I asked for. I told her that I was having a horrible experience in her drive through and that her response was ridiculous. Couldn't she have refunded the transaction and re-rung it, or charged me the difference, or simply just put the shrimp on my plate? Either way, she dug her heals in and double downed on her no shrimp for you attitude. Power trip much?

I am home now and eating my orange chicken instead of what I asked for. How can it be that hard to get it right.

Very disappointed in the lack of...

Went in with my husband and daughter we all 3 got the bigger plates. The staff was extremely rude and rushed us through extremely fast. They got irritated when asked the prices of pot stickers because there was no price listed. They put the wrong sides in the little red boxes they put the 3rd entree in. The orange was completely unedible it was super soggy and had a gross flavor. The sesame chicken seemed like it had been sitting under the warmer for hours it was like popcorn texture. They scrapped the chowmein container of what they had left and dispersed it between the 3 of us and it tasted horrible. The pot stickers were extremely dry and burnt black on half. To top it off there's nothing they would do to fix it because the girl who rang us up didn't give us a receipt so we are stuck with 50$ worth of food that is trash and is obviously old and had been sitting under the warmer for several hours and bottom of the pan whatever was left stuck to them. Literally 3 bigger plates we took a couple bites of everything and couldn't eat anymore. Within 15 minutes we all had upsetstomach...