Wendy's — Restaurant in Oshtemo Charter Township

Hubby and I decided to stop by Wendy's after my first chemo. I felt well enough to dine in. We entered the restaurant and there was a lady in front of us that already placed her order. I could tell there were also people in the Drive-Thru. When the gentleman asked me what I would have I told him a baked potato. As soon as he said anything else a worker at the window said "I just sold the last two baked potatoes you can't sell her one."so I ended up ordering something, a chili with cheese and a small fry to be exact. So after placing our order we go to get our drink cups and the drink machine is empty. When we asked the employees behind the counter to fill our drinks for us we got attitude. Some of the employees were cursing and carrying on. Then looking around, I looked at my husband and said 'with all these people around here why is there stuff all over the floor back there why are these tables not Cleaned up this place looks disgusting and not to mention how cold it is in here'. Finally we received our food. (With the lady in front of us still waiting for hers)My chili was cold as well as my fries no cheese that I paid $0.40 extra for. And my husband's Burger was so greasy he had trails running down his hands of the Grease. Needless to say I hope nobody else has to experience what we did on January 31st 2023 around dinner at this Wendy's. Hard to believe people think it's okay to be that way and continue to work...

Extremely long wait, an inefficient derogatory staff with less than quality food. We pulled up the the drive through, order like normal, then pull up to the first window to pay. The price seemed a bit high so we wanted to make sure and ask for a receipt. When my boyfriend was handed his card back, he asked for a receipt and the girl responded with 'I don't have any back here.' And almost closed her window, he questioned this to which she replied with 'they have them up there.' We pull to the second window, get the receipt, and discover shortly after being handed our food, we were charged for something we both didn't order but didn't want. It was in our bag but we didn't want it. The guy then yelled and said 'these people want a refund for food they got but they don't want it' the staff replied with various things like 'are you serious' and all around annoyed chatter. Someone came up and begrudgingly gave us our money back in cash,(we paid with card), and left. I known it isn't policy to accept returned food but we did offer but we ended up giving it to the homeless man sitting outside.

If we would have been given our receipt at the point of sale, this would have been resolved sooner or they might not have even made it yet. They were unreasonably rude from start to finish. And the food was OK. The bacon was burnt but the cookies and...

First time to stop at Wendy's on West Main. We went through drive through and ordered a classic with unsweetened ice tea plus a diet. Tea was not given so we asked for it. I was given sweet tea so went inside asking for plain tea. Girl gave me an empty glass and walked away. I said to her I have never been here before, where do I go? This is after I looked around. She impatiently waved her arm and said it's over there. So I went looking and found the ice not knowing I could get tea from same machine. So I asked for help again. Another employee, a young man, was quite rude. This time she rushed out to the machine and showed me then hurriedly walked away, not showing me how to use it. By this time I was so confused and angered by the way both of them had treated me. She hollered to me, don't forget your trash, as I had put the sweet tea glass on the counter. So I walked up to the counter, left glass of ice on it and left. I never got my ice tea. So once we got back on the road I discovered we were given a deep fried chicken sandwich, which I didn't order. Wendy's was not even busy so how did this happen? Your employees make your restaurant look very, very bad. Poor customer service. To the management of Wendy's, your employees are horrible to the customers and we will not be back....