Jimmy John's — Restaurant in Oswego Township

August the 4th I ordered food for my parents and I. Well after about 35 minutes food says it was delivered, yet we had gotten no food. waited another 15 mins and nothing. I called and it went right to voicemail. waited a bit longer and we STILL hadn't gotten food. I called once more since no one got back to me and someone answered. I explained how we ordered food and never got out order and on the other end I could hear a man claiming he didnt know HOW we didnt get our food, he rang our doorbell, he swore he delivered it. I ended up asking for my money back and hopefully it does actually happen.

Id like to note I did double check the delivery address was correct, and we had a visitor earlier during this time frame who rang the doorbell, so our doorbell DOES work.

I like jimmy johns a lot but I mean maybe he delivered to the wrong house, but to flat out say he has no idea how we didnt see the food, he doesnt know how we missed it, hes sure he delivered it- could have just double checked it was the right info or...

I ordered through the Jimmy Johns app and did not receive my food for nearly an hour. I ended up calling to figure out what was going on and they said they contracted my delivery with a 3rd party and no one showed up. Since they couldn't cancel the 3rd party delivery once its contracted they just let the sandwich sit there rather than send it with their normal delivery drivers. They said they would wait another 5-10 minutes for the contracted driver to show up before sending it with their normal driver. I told them at that point I would rather just drive to pick it up but I already paid the delivery feel. They said they would send their delivery driver then. I waited a total of 1 hour and 10 minutes for the food to arrive. The sandwiches at this point were soggy and the sodas had gone flat, so even knowing that the food and drinks had been sitting out for an hour it...

DO NOT ORDER DELIVERY HERE!!!! Jimmy John’s used to be reliable for delivery, as they have their own drivers, but apparently now they are outsourcing their delivery’s through third parties without informing you. I placed an order and soon received a text letting me know that they arranged for uber to deliver it, and that the driver had another stop along the way. The original delivery timeframe was doubled in time as the uber driver was at another restaurant picking up another order for someone. If you are going to outsource deliveries, you need to be transparent with your customers. I did NOT place my order through DoorDash, UberEats, etc. so my sandwich should not be getting soggy while the driver is at a completely different restaurant picking up someone...