Baja Jack's Burrito Shack — Restaurant in Owasso

Hadn't been here in a long time so I talked my Son into going there and felt bad for having talked him into it. The whole place pretty much was filthy! From the register I could see a tub w/ bags of chips lined up in it, 'sitting on the floor' 😳 Most of the employees was standing around talking and could have been cleaning the place. My nachos were gross! 🤢 All the toppings i ordered weren't even on them, the grilled fajita onions were really bad and excessive, I didn't ask for onion nachos, it was to be one of the topping, but they tasted horrible. The only 2 shrimp pieces were slimy. The chips were burnt and a little stale. The cashier said they'd bring me some fresh ones, no one did, as a matter of fact, no one said a word to us, and there was just a few customers there, and then we were the only ones left, and I picked at the nachos and left 90%of it. My Son said that his tacos were just okay. My overall impression is that it's gone downhill. Also, saw one of the cooks drinking Dr Pepper on a rack right beside him as he cooked, last I heard, that is against health dept rules? 🤔 The person that could be some sort of management, but didn't act like it, was standing around doing nothing too. I saw one girl take the initiative to clean the dining area a little, and then went and did other work, and the older guy was cleaning up the seats and tables a little before he had to go do stuff, he was also nice enough to tell us as we were headed out the door to 'have a good evening'. Over all though, the place needs cleaned up and abide by health dept regulations and that food needs to be addressed. And perhaps...

On May 17th my spouse went to Baja Jacks in Owasso to pick up an order to bring home. We live out between Mannford and Prattville so he asked to have our order of 5 fish tacos deconstructed. He brought everything in and as we opened it there was NO battered, fried, and served in corn tortillas with shredded cabbage, Holy Guacamole!, pico de gallo and no creamy lime sauce! There was only some thin, really thin, small tortillas and really really small and very thin slices of bare fish, not enough to cover 5 tacos,. It covered 3 tacos max and that was still not allowing enough. We ended up having to drive back to town to find something else to eat. I wish I would have taken a pic but we were so upset that I didn't even think about it but we did call management (Jessie - male)and they said they would credit our account and no charge but when I checked our bank account it is still showing a charge. He said he was sending us a comp as well. It arrived today but it was for one entree not to...

Friendly fast service along with good food, what more could you ask for?

Fast forward a year....

Well this Corona BS is getting old! We decided on Baja Jacks for lunch, BIG MISTAKE!!! Although the food is good, no complaints with that BUT goodness gracious the service was HORRIBLE!! Did I say HORRIBLE? Well it was HORRIBLE!!!! We sit outside and place our order, we got our “iced Tea” with NO ICE, so I go stand outside the door to ask for a cup of ice, which I thought we could share. They bring me a cup 1/4 full of ice. They come out with our food, we get ready to eat and they forgot part of our order. Once again, I go to the door and wait for someone to come. Finally the lady who took our order sent 2 other people out, which seemed to piss all 3 of them off. We got the rest of our order and have enjoyed our lunch together and shopping day in spite of people that don’t know how or don’t want to do their jobs correctly....