Captain D's — Restaurant in Oxford

I usually love this particular captain D's. Food is usually great even if service is slow. Tonight around 7:45 I go get my family dinner. Woman in drive thru was a little snippy but speaker box was only kinda working so I understood her frustration and she was perfectly nice at window. Was asked by different women to pull forward we were waiting on catfish. No problem fresh fish great!. I waited somewhere around 10 mins. Once again no problem. She brought food I drove home maybe 15 minutes away. My catfish was old and dry you can tell it had dried out under light. Why did I wait 10 minutes for old fish??? Mine and my husband's mac and cheese was about half a scoop old and dry literal trash. My okra was soggy and old. I paid for the extra shrimp for 1.99 but did not get it. I understand it might of been late for them to make new side, but next time just say you are out!!! I'm 8 months pregnant I had screaming 5 year old in car and when I found it old and nasty at home I was not making that drive back to wait another wait for...

I know a lot of people don't like Captain D's seafood. As a child it was always a treat for my mom and dad to take me to Captain D's. I remember the old restaurant was decorated with driftwood, nets fishing gear and rainwear. The coloring sheets were always fun to complete and my dad always put that smelly "Malt Vinegar" on his fish when we ate.

This Captain D's is modern, clean and the furniture reminds me of the Apple Store.

The layout of the drink machine and other consumables needs to be rethought. The drink machine is to the far left of the counter, but the lids are at the far right with ketchup and other sauce dispensers located between them. Paper wrapped plastic straws were next to the drink dispenser, but there was no place to dispose of the wrapper when it was opened. I had to walk to the other side of the restaurant to throw my paper wrapper away.

Overall, I'll probably go back again...

Sign on the window said dinning room open. No mask sign at all. We walked in and 3 women in back were laughing and yelling so loud I thought something had happened. We were the only people in the place, waited for 9 mins at the counter before the manager even saw us. The counter had plexi glass all along the edges. The manager finally came over and said she could not wait on us because we did not have on mask. Now I will tell you that we sat in drive through line during this covid-19 for as long as 45 min to try to help out this business remain open, but the treatment we received in the dining room was horrible. I will never darken their doors again and I think this manager should be fired for how she talked down to us....