Chipotle Mexican Grill — Restaurant in Palm Beach Gardens

From all the Chipotles I've been to (and I've been to quite a lot of them over the years), never have I been to one that is so awful on a consistent basis. I used to work in the area and I still live near this location. Therefore, I've been giving them a chance for over 5 years, always hoping that they would improve. After all, it's Chipotle. Unfortunately, this location has progressively continued to decline in almost every possible way. Portions seem to be shrinking more and more every time I order, the fajitas (veggies) are consistently burned, the rice is excessively sour (from the lime), and one has to almost beg in order to get a decent portion of protein; and this at the risk of being charged for "double protein." I often order the salad and I am left so hungry, I have to then eat elsewhere. This is because they normally fill the bowl/ burrito with rice (which is cheap) so if you get no rice, then there's barely anything to eat. Chipotle has been known for great value and great food since its inception, but this location adheres to neither of these important standards. This is unfortunate, considering the foot traffic they get in a location like The...

I frequently eat at Chipotle. I rarely write bad reviews but my visit for lunch to get a bowl on 08/16/24 was very disturbing. I went to get my typical bowl. It was so ridiculous how small the portion servings were that were being provided to me in the bowl. With each small serving, I politely asked for the employee to please add a bit more. With an attitude, the amount added was not enough to feed a mouse. When he did the chicken, the spoon did not even have one layer of chicken on it. At this point, I was getting a little irritated that I had to keep asking to just get a normal serving. I again said, hey, could you please give me some more chicken? He literally added 2 little pieces of chicken. I said you have to be kidding me, I have never received such small portions. I said please, can you give me a normal serving of chicken. He rudely said I will have to charge you for double chicken if I add any more. What a joke, I was not even close to receiving a single serving of chicken.

If I was not so hungry and short on time, I would have just left the bowl there and not paid for it. Very disappointing...

I have been going to this location for about 4 years now. If asked I would say this place had decent customer service 4 years ago. However, it has been on a steady decline and today was my last visit. I refuse to go any longer. There is such a high turn over rate it seems the staff is never properly trained. Whether you go in person or place an order for pick up expect to wait at least 30 minutes. If it’s busy you may wait longer. Mainly because the staff is goofing around ignoring customers. For example, I place a pick up order for 1:30 I arrived at 1:45 (I always expect them to be late), my order wasn’t made and neither were the other two peoples waiting for a pick up. The poor cashier had to ask the girl at the rice station twice if she could make the orders only to receive an attitude back. I don’t blame the girl working the register and I do feel bad she got the heat from the customers when it was the staff working the line who weren’t doing their jobs. A disappointing experience yet again. Save your money and go to another restaurant in the food court the service you’ll receive is much faster and...