Tory Burch — Local services in Palm Beach Gardens

I drove to west palm today to do a little shopping with my mother at the store and as soon as we walked in the door I could hear the sales associate by the name of dom call for someone to come out of the back room onto the sales floor to help her out . At this point in time there was only one other customer in the store shopping . So I looked at my mom and asked her if she heard her call for help as well. She watched our every move the entire time we were in the store. We felt so completely uncomfortable. It felt like we were being racially profiled. My mom and I have been Tory Burch customers for awhile . We were even wearing tory burch sandals today 😩 We’ve spent thousands of dollars on merchandise and don’t need to steal a thing. It’s such a shame that this day and age that if you’re black and in a store such as this you’re made to feel like you don’t belong or don’t have the money to purchase your items. You’re made to feel that you’re just there to steal!!!!! I will never ever spend my hard earned...

Honestly, I love Tory Burch, but this location deserves zero stars. I went their last night and there was a sign on the door saying they closed at 6pm. The mall closes at 9pm. I’ve been calling them all day to see if they are open so I can go in and try on some shoes. No answer, no machine, nothing! How can you not answer the phone? Or at least put a message up as to why you aren’t answering the phone or a message with your temporary hours. I don’t want to drive an hour to find out they are closed. I called the 1-800 Tory Burch number and they don’t know anything about this....

I’m a frequent shopper at this store and most of my other experiences have been good but recently one of their employees racial profiled me and tried to intimidate me. It’s honestly disappointing because the brand itself is good but the employees make it feel like it is a low end store and not a “high end” as the lady made herself sound. It would be nice to express this situation with the manager After that day it made me not want to come...