Moon Thai & Japanese — Restaurant in Palm Beach Gardens

I would like to share my experience about this restaurant Moon Thai & Japanese restaurant. I was being admitted to Palm Beach Gardens hospital, and due to the timing of my admission I had missed being able to have dinner from the hospital. So I looked up restaurants on Yelp in the area, and found Moon Thai. They looked like a reputable restaurant so I decided to order dinner for me and my wife from them. Since I was in the emergency room waiting on being transferred to a regular room I had to wait before placing the order. Once settled in I had to use UBER eats to order the food since I needed it delivered. Not being familiar with the UBER eats app I accidently placed the same order twice by hitting the wrong key. Within one minute after ordering the food I check my account and saw that I was charged $82.88 twice, for a total of $165.76. I called the restaurant within two minutes of ordering and requested that they please cancel one of the orders. The young girl who answered the call confirmed that yes two identical orders for George J were placed but refused to cancel one of them even knowing it was a mistake and the order wasn’t even started yet. Why wouldn’t they cancel one order since only a few minutes have passed? When I asked for her name she hung the phone up on me. I called UBER eats and only was able to talk to a virtual chat program. I feel that the restaurant could have made a good and kind decision knowing there was a mistake. But instead there greed over took kindness and I had no other choice but to have to pay for double the food which went into the garbage. I asked my wife to go to the restaurant the next day and talk to the manager and explain the rudeness of their employee and disappointment I was experiencing. Obviously this incident did not help me in my situation in the hospital. I believe the restaurant gave my wife a small gift card for a far less than the amount of the cost of just one of the meals. A good restaurant would have recognized the situation and would have done the right thing. So before spending your money there just remember not only is food important, it’s the service they offer there community and customers. So that’s my reason they deserve only 1 star. And you can’t cancel with uber eats that was the first...

A Culinary Voyage to the Moon and Back - A Must-Visit Thai and Sushi Haven!

Entering Moon Thai Alton is like stepping into a gastronomic wonderland, where Thai cuisine and sushi artistry unite to create an enchanting dining experience that would have even the most discerning food critic under its spell. On our double date, comprised of two sushi devotees and two non-sushi eaters, we embarked on a whimsical culinary adventure that forever etched Moon Thai Alton in our hearts.

The menu, an exquisite tapestry woven from traditional Thai dishes and imaginative sushi masterpieces, catered to every taste bud. The pièces de résistance of the evening were none other than the legendary American Dream Roll and the tantalizing Aventura Roll, each presenting a symphony of flavors and textures that left us breathless.

The American Dream Roll, a dreamy concoction of shrimp tempura, eel, cream cheese, and cucumber, took our breath away as it was lovingly topped with baked salmon, spicy mayo, and masago sauce. Each bite transported us to a realm where the boundaries between food and fantasy blurred into an unforgettable experience.

The Aventura Roll, an ode to the art of sushi, showcased a delightful medley of eel, soft-shell crab, and masago, elegantly crowned with conch, more masago, and a touch of mayo. This roll was a whimsical journey for the senses, a testament to the chef's ability to merge the unexpected with the familiar.

Moon Thai Alton's extensive Thai menu, brimming with mouthwatering curries, wok-fried delights, and fragrant noodle dishes, captivated our non-sushi eating companions, making them yearn for more. The enchanting ambiance, attentive service, and knowledgeable staff further heightened our extraordinary culinary voyage.

Moon Thai Alton is a magical haven that transcends the realms of Thai and sushi cuisine, where every dish is a captivating tale waiting to be discovered. It is a must-visit restaurant, and we wholeheartedly recommend it to all...

Beware!! Alex which might not even be her real name and says she’s the manager of the establishment is one of the most rudest people that you will ever speak with. Her customer relation and service skills are non existent and that pushes on to her staff that she can’t even keep. No wonder the place is always short staffed nobody can work with someone like that. The first time I placed an order for pad Thai it was great so much flavor, I ordered again and it tasted like chicken noodle soup with .25 ramen packet… I called to simply ask if the cook changed and I was not happy with my order… Alex said that’s the way it comes and hung up on me. The second incident I literally placed an order through door dash and a second later had a question about the order that was placed, I called and rude Pam answered the phone. I went to say “hey I placed an order for delivery” and before I can even finish my sentence she cut me off saying we don’t do delivery here you need to contact door dash and hangs up on my face. I called back and she said sir I am busy we don’t handle door dash orders at all and you need to speak with them and hung up on my face again. That’s honestly so rude and disrespectful. You will know exactly who she is because she has an attitude as soon as she answers the phone, and tries to rush you her words when she can barely even speak English… and will rush you off the line. It’s sad that she’s gonna be the reason that place gets shut down and I will never be ordering from...