Subway — Restaurant in Palm Coast

I really feel like the manager of the subway needs to be recognized for her exceptional customer service!! I’m not sure how long she has been the manager but I haven’t been back to this subway in over a year. Last week I placed a order online for pick up, got to the store and figured out I ordered it to the incorrect location. The manager was busy doing paperwork and stopped what she was doing and genuinely wanted to help! She actually called the location to cancel my order for me, and reorder it in the store. The manager of the incorrect location (subway in Walmart) was not able to cancel the order (no manager on site). The manager offered to stop by the other subway on her way home that night, to process the cancellation for my order and issue the refund so it was taken care of the right way! I can not say enough good things about her. What a way to go up and beyond for a customer who was the one who made the mistake and ordered to the wrong location! I did a pickup order today, and the subs were fresh, the bread is fresh and you can tell she runs that store with passion! & CLEAN! I believe this manager should...

Today I went around 1130am with my husband. We would go to this place for many years since it was next to my business.

They had a new person building my sandwich and she had very poor training. She could not make a sandwich correctly: for a foot long she only put meat on half my sandwich, same for my husbands meatball sub. I asked her to toast my sandwich and she did not use a tray to toast it and she only toasted for 10 seconds. The bread was hard. The meat fell out so I asked for more to replace what dropped and they charged me for the extra meat when it was their mistake. Staff couldn’t even wrap the sandwich correctly. I paid $25 for 2 poorly made sandwiches.

Their staff is not trained well. A line grew behind me because of how delayed she was in making sandwiches.

I felt so bad for the girl, I do not blame her. It was clearly her first day and she was not trained correctly to do the job. There were 3 other employees there and they did...

This is probably the worst place in town to get a sub. They advertise Subway on TV like this great sandwich shop loaded with meat. Na wrong they are very skimpy with the meat and everything else they put on. I purchased a roast beef sub and when I got home I was shocked when I opened it. Even called them up and I said the local supermarket Publix makes a much better sandwich ( and cheaper)and all she said was well they get their meat cheaper than we do. WHAT!! your a nation wide chain publix only has 1300 stores only in the southeast. Waste of hard earned money. Even their complaint line is shut down because they get so...