Solstice Oceanfront Bar + Grill — Restaurant in Panama City Beach

I ordered the prime rib, ordered rare to medium rare. It came out cold and gray. I'm not one to send things back but my spouse advocated for me to order something else. The server asked what was wrong, and I explained that I didn't think this prime rib was even cooked today. The chef came out and apologized, explaining that it was indeed a day old cut that she pulled for a soup and a fresh one is on its way. The second cut was fine. The check came, and while I don't expect a meal to be comped for mistakes, this particular mistake was pretty big and I wasn't offered a free cocktail or dessert in exchange not being able to eat with my family. Not only was it not comped, but it was $8 more. We asked the server to double check it with the menu for the correct price. He explained that there are two cuts of meat with two prices (not listed on the menu) but they only had the bigger cut so I had to pay the bigger, unlisted price. All in all a frustrating experience. Multiple restaurant employees allowed a grey piece of meat to come to the table, didn't offer anything in exchange, and overcharged. The chef and the server were kind -- but my spouse worked in restaurant management for 15 years and this isn't how to handle...

The restaurant itself is pretty and it has okay food. However, we had ten people in our party and we were out of drinks almost the entire dinner. We had ordered 5 burgers total including 1 as a to-go order and we were charged for 6. One person in our party didn’t get their food until 30 minutes after everyone else’s. One other person ordered a side salad and was charged for a full large salad which is about ten dollars more. We were there for a total of 2.5 hours because it took 40 minutes for appetizers and then another 30+ for entrees. 2 of our smash burgers came out incorrectly so they needed to be brought back and remade. 2 of our sides came out ten minutes after the entrees. The caesar salads barely had any dressing on them. I had ordered the pasta with extra chicken which costed 9 more dollars for chicken, but had received barely any and it was very chewy. I added a picture of the pasta to show the 9 dollars worth of chicken. The calamari was kind of bland tasting as well. We had asked for mayonnaise and had received a bottle that was expired from May (it’s currently July). I had asked for another bottle and I never...

The only good thing about Solstice is the beautiful ocean view. Unfortunately, the food and service were a big disappointment. When we arrived, the restaurant was completely empty, and after our experience, I understood why.

The service was unprofessional. The staff spent most of the time standing around in huddles talking, first at the bar and then by the buffet area. My calamari came out cold and didn’t taste fresh. Our waitress didn't come back table for quite awhile. I sent my calamari back, and asked for a new batch. The waitress came back and said was my entrée was ready and asked if I wanted the calamari taken off the ticket.

When my food came, the mashed potatoes had a strange taste, and I even found something in my green beans. To make things worse, the waitress messed up our bill three separate times before getting it right.

Between the poor service and disappointing food, I wouldn’t return. The view is gorgeous, but sadly it’s the only thing Solstice has...