It seems as though whoever is in charge of your social media can not take constructive criticism and likes to block followers with opinions other than positive ones so I’ll post my opinions and concerns here. In Facebook comments, I stated that your establishment should strongly consider listing all new RULES AND UPDATES before announcing such a “great deal” for next season. This season has been the worst year In the history of all my years as a long time pass holder. I have enjoyed shipwreck up until now all of my life. Hundreds of locals are disappointed in this new management and the “updates” and the way this place is ran. You have so many inconsistencies in your new rules. The bag check for starters. Look, I get it. For safety measures. Although, you allow some people to bring in their lunchables, then a few bag checks later you make others throw away their PBJ and potato chips. Ultimately the same thing/snack. in the same visit, I’ve seen people unwrapping their white claws and trulys from their towels AFTER entry/bag check. Seriously?! You guys are inspecting and confiscating the wrong things! Some kids can ride the white knuckle river one day and get turned away due to a ridiculous height requirement that is followed one day but not the next. You have small children/toddlers face down down in pools. I’ve personally helped them and seen other customers help them, then I look over and see your lifeguards laughing and gossiping amongst each other! The lazy river is disgusting. Your life guards are lazy, vacant floats are every where (although I don’t/can’t blame them, because from my understanding you pay them less than minimum wage (I heard this out of the mouth of one of YOUR employees) and make them wear polos when it’s 100 degrees outside). Your food is atrocious, always cold or hard and more expensive than it’s ever been. Inflation, yep. Although asking for extra sauce is like pulling teeth. Your employee literally SIGHED when my husband asked. You advertise items you don’t seem to ever have. (Strawberry Dole Whip.) You leave at the end of your visit the first layer of skin off your feet because no one thinks to spray the ground anymore. Life guards are slim to none on your most dangerous ride (the river rapids.) My 14 year old daughter helped a little girl (maybe 6-7) from falling through the tube and getting stuck. She likely would have drowned waiting on help from you all. You have fights breaking out in line waiting for food. Life guards are cussing in front of small children. Women are walking around in thongs. Granted, I am all for self love and body positivity, absolutely no shade on the women BUT its literally stated on your rules that they are prohibited! I guess your brand new corporate outlook is, hey, lets add expensive cabanas, fancy cups, disney like wrist bands for “easy” (far from it, I’ve had to go to customer service 3x time for issues), face paint, hula hoop contests and luaus make up for that. You all need to open your eyes and re-evaluate. You all have spit in locals faces this year. I am disappointed in shipwreck now, like numerous other locals. I have spent many summers with my family here, thousands of dollars but that ends NOW. I hope you all enjoyed this season with your “busiest year yet with local passholders”. Of course your busy! We were used to something totally different. I honestly don’t see it happening for your next season. Locals are beyond upset and your response is to dismiss concerns and be passive aggressive in comments or a child minded like response. Then block them. Whoever runs your social media needs a mental health evaluation. You can’t expect everyone to agree with you. That is not the real world. Such a shame! The local, family vibe/feel of Shipwreck Island is clearly long gone. Must’ve left when the old management did.

Don’t bother responding with a reference number or an email to discuss things further. I’ve said all I needed to say here. Best of luck.