Big Mama's on the Bayou — Restaurant in Panama City

I went to this restaurant yesterday 3/6/24 WORSTTTTTTT CUSTOMER SERVICE RESTAURANT SERVICE GUEST SERVICE IVE EVER RECEIVED! we we NEVER greeted just asked out drinks and the server Hailey walked off came back with the drinks moments later never said anything went to the bathroom for about 15 mins came out never used the employee handwashing station saw me and my party of 5 trying to get her attention she intentionally stopped at another guest table turned her back and had a conversation for about 6-10 mins while I was asking other servers can they get her for us please she heard us and saw our hand motions trying to wave at her. When she finally came to the table her attitude was never acceptable she never said are you ready to order she stood there with her order book and pen as if her gesture and attitude was saying speak what you want ! We placed our order and she went to get other orders before she turned our ticket in MIND YOU THE SAME OTHERSSS RECEIVED THIER FOOD BEFORE US ! We sat there for 45 mins at 1045 waiting for our food when it was only 3 other people in the restaurant and all had their food except who walked in after ! I really believe this is a racism act as we were the only AA in the establishment! I’ll be contacting my lawyer as well ! She has to be new cause I go to the restaurant atleast 7 times a month and I’ve never experienced this here before but with the unsanitary and the customer service I’ll never eat back here and I will be contacting the health department on...

Don't lie to your customers!!!!! I went to Big Mama's on 06/10/21 at approximately 10:00am today. I have eaten here many times before and have never really had a negative experience until today. When I arrive the breakfast menus were still out and the waitress stated unless we wanted to wait an hour that was the only option. We ordered at approximately 10:05 A.M. for breakfast. Not even 5 minutes later the lunch menus were put out and another waitress asked if needed to order. I was told by two other waitresses that lunch would not be available until 11:00A.M. We got our meal and I ordered the sausage and pancakes. The link sausage was way over cooked and I was so angry at being lied to that I didn't even try the pancakes. I then saw customers pouring in at 10:10A.M. and beyond and they were all given lunch menus and I assume were able to order right away as those were the only menus on the table that I could see. I have went to this establishment many times and have eaten an early lunch there many times. I don't mind going with the flow when it comes time to do so, but that was ridicoulas when it comes to 5 minutes. This restaurant is convenient to my house, but I guess I will have to find another spot as being lied to is one of my big pet peeves. Sincerely, a very...

Have been meaning to come in for a while because the photos I see friends post look delicious. They were busy when we arrived, but plenty of places to park and seats inside. Wide open dining room seemed comfortable enough. Signs at the front instructed us to seat ourselves and we found a booth as soon as we walked into the dining room. It took a while before our server came to our table even though we could see her sitting and chatting with other tables. We ordered when she came back with drinks and food did take a while, but it was busy. We had chicken, fish and shrimp along with an assortment of sides. Although it all looked very good all of the proteins were quite lacking of seasoning. The coleslaw was the best part of the meal and it was very good. Mac and cheese looked awesome, but tasted like absolutely nothing and the noodles were the consistency of mashed potatoes. The actual mashed potatoes were good. They did have very good sweet tea though. Ladies at counter were very friendly, but our server was not interested in tables unless there was just a gentlemen she could sit and chat with. Glad we tried it, but we'll go somewhere else the next time we are in the mood for "southern...