Hello You're Welcome — Restaurant in Pasadena

I appreciate and am always stoked to visit a 100% gluten free establishment. The location is great. We parked a few blocks down, on the street, and enjoyed walking over.

We chose 4 Donuts to share. We did not care for the Oreo cookie donut. Way too sweet with a weird aftertaste.

The other Donuts were tasty, yet dense- the maple, the double chocolate, and the one that resales a hostess Cupcake (that was my favorite).

There were also other breakfast items, such as a Frittata, bread pudding, egg sandwiches, etc. that I would like to try next time.

My husband isn't a cheese-eater, so those items with cheese mostly didn't appeal to him.

This place seems new, and as a celiac of almost 20 years who has eaten gluten free food all over the world, I will offer several suggestions and I hope some might help this Cafe have longevity.

We didn't like our drinks. They were very mediocre. Besides perfecting the Cappuccino and chai latte preparation, add a shaker of cinnamon to the stirring area of the coffee pickup station.

Add seasonal items that are decorated for the season. It's January, so a Melting Snowman in the CA sun, etc would be cute on a decorated gf cookie, for example. Peppermint or hot chocolate flavored items, etc. Cake pops decorated with shimmery sprinkles and a snowflake, etc.

Have to-go boxed and wrapped goodies to purchase, such as mini gf whoopee pies, Fudge, royal icing decorated cookies, gf s'mores (like they have at Rocky Mountain Chocolate), etc.

Freshly made gf toast topped with Avocado and sprouts, Cake pops decorated cute, gf bagels with a schmear of vegan or reg cream cheese, and even soup. Soup is Very hard to get gluten free. In winter, lots of us would go nuts for soup and a crusty gf roll.

My favorite gluten free Donuts are from Do Rite Donuts in Chicago.

I would also enjoy the option to order and pay on a tablet kiosk, and have the food brought to my table.

The foods should also be labeled with all ingredients and designations as Vegan, gf, dairy free, nut free, etc. I overheard other customers asking which items were vegan, so it must have been unclear.

I hated the artwork on the wall.

I like themes, so a nature theme with happy plants and animal prints for wall art would suit me better. Hello is in the name, so perhaps quirky cute animal prints with the animals saying hello in...

[Original Review: Okay staff and lackluster food for a steep price. Donuts can be up to $7 each and the flavor profiles are decievingly bland. I got both a passionfruit rose and double chocolate donut and neither were impressive. The passionfruit rose one specifically was very very sweet and just tasted like sugar, not even the slightest bit fruity or floral. I also had a savory item, a $9 spinach and cheese brioche, which was also quite flavorless. I wasn't offered for it to be heated up, they plated it cold, though I don't think it would've made a difference. The staff were nice enough though I definitely felt rushed when ordering.

Overall I think you're paying for an aesthetic over actual delicious food. I'm pretty regretful about the experience.]

The owner responded to my review with an albeit very guilty-trippy response claiming that I’ve criticized them without context. I keep my review relatively small and concise due to knowing that lengthy posts get overlooked, I paint my information in very broad strokes for people like me who scroll quickly through. The owners would like to hold me responsible in engaging in a “heartfelt possibly inspiring conversation” even encouraging/expecting me to speak directly to the bakers. During my visit staff in-person rushed me and didn’t exactly allow me the window of opportunity or comfort to open that talk. Additionally, in my situation I was merely visiting while on a business trip where I ate my donuts to-go and couldn’t even double back to give critique had I had the time or energy to do so.

Unfortunately Google reviews isn’t very thread friendly when it comes to holding that conversation, nor would it fit my 10 paragraph detailed response about my visit and the critique they so politely asked for. Ultimately when I write reviews with fellow customers in mind, I would be careful in forming an opinion seeing as HYW takes issue with saying their food is “just okay.” In their words of “being a good human” my full reply can be expected to reach them via email sometime after this update.

The original review of my experience still stands though I’ve docked points on service taking into consideration their approach in responding was...

A Unique Donut & Coffee Experience in Pasadena!

I recently had the pleasure of visiting a new donut and coffee concept in Pasadena. “Hello You’re Welcome” and I must say, it was an absolute delight! This place offers some of the best coffee I’ve ever had and their innovative use of eclectic ingredients truly sets them apart.

First and foremost, let’s talk about the coffee. From the moment I took my first sip, I knew I was in for a treat. the flavors were rich, bold and perfectly balanced. But what really impressed me were the unique combinations they offered. the Thai iced tea coffee was a revelation! the subtle hints of tea blended seamlessly with the smooth aromatic experience that I had never encounter before.

Now, let’s move on to the donuts. Oh boy, where do I eve begin? The donuts here are a work of art. Each one is meticulously crafted and bursting with flavor. But what truly caught my attention was they have something for everyone! Gluten free, vegan, high protein and grain free!!! They also pair donuts with their coffee (single origins, cold brew, latte on tap).

When I was there they had a one day special - oolong tea and orange cold foam added for a delightful twist, elevating the overall experience to new heights.

The interior is trendy and inviting, with a cozy seating area that makes it perfect for catching up with friends or enjoying a quiet moment alone. The staff is friendly, knowledgeable, and passionate about their craft, which only adds to the overall positive experience.

If you’re a coffee and donut enthusiast looking for a unique and unforgettable experience, this new concept in Pasadena is an...