Wendy's — Restaurant in Pasco

Let me first say that I love Wendy's burgers.. they've always been among the very best fast food burgers available. I'm nearly 53 years old and have loved Wendy's since I was a kid. For the last couple years (since COVID) I've been using mobile apps as much as possible and have gotten used to using them everywhere I can. I usually order from the Wendy's on rd 68 because it's closest to my house, however today It was more convenient to order from the court street store. I placed an app order of a Dave's triple combo (lg fry, lg coke) and a cookie. When I got to the window, the girl working the window stated they didn't have any regular coke, only flavors (which is weird because I thought the flavors were ADDED to regular coke) AND they didn't have any cookies. She asked if there was something else I wanted to drink... I said sure, how about lemonade? Then she asked if I wanted a frosty instead of the cookie.. I said I didn't care, just anything sweet was fine. She went away for a couple minutes and when she opened the window again, a Hispanic woman (whom she later said was the manager) was prompting her to tell me that I couldn't come thru the drive thru to pick up app orders. I said why not, I selected " drive thru" when I made the app orders and showed both of them that the app confirmed I would be picking up my order at the drive thru. The " manager" now came closer to the window and said "our app orders only come to the front of the store, so you have to come inside" . I said I won't be doing that, I only place app orders for pickup in the drive thru. She said then you won't get your food, you have to come inside. To which I replied, " then I guess I won't be coming here again". She said " whatever, it's your money" I said "no...it's your money...and it's money this store won't be getting if you continue to treat customers this way" she said " I don't care, I don't need your money". I just said " whatever" and drove away. They had handed me a sealed bag and a drink. They had obviously"found" the coke that they thought they didn't have, because that's what I got. And when I finally opened the bag, there was no cookie or any substitute for a cookie. I still had to pay for that cookie. I've NEVER been treated this rudely or disrespectfully by anyone at a restaurant before. I somehow doubt that I'm the first or last person to lodge a complaint against your store.

Customer service has taken a serious downturn in the last few years and the only way it's going to improve is for businesses to see less patronage. People are tired of paying more and more money for a smaller, lower quality product AND getting rotten customer service in...

I've always enjoyed eating at Wendy's due to the fact that they are probably one of the cheapest fast food restaurants that I know of, but also they still have really good quality food. Despite this, this was not the main reason for my review. The main reason for my review is the staff. They were absolutely amazing and on top of things. I was there during the rush hour and I did have to wait a little bit longer than I liked but I was totally fine to wait as the staff were super kind and were working on getting my food out to me as soon as possible. The atmosphere in the restaurant was also incredible. The restaurant itself was clean, and there were many families sitting down and enjoying food together and talking and laughing. If it wasn't for the fact that I had to get to work, I definitely would have stayed and dined in. If you're looking for a great price and a good meal that fills you up, I highly recommend this place. I spent roughly $5 just for myself for an entire meal that I couldn't...

I can’t even give the store a single star anymore on court st. In Pasco,Wa 99301. The reason being, For the last three months I have gone to the store every single night. I have asked for the same thing which is the only thing I ever get from Wendy’s. It is the taco salad full size. Not the combo. Either the meat is extremely old or burnt in the chili or it is just old dry and crusty chili. Literally old and crusty. Never is all the ingredients and toppings are in the bag when it comes out the window. I have to ask for it every time. I just went tonight at 8:33 pm to this Wendy’s and asked for the same thing and the manager said they were out of salads for the night. This is the final straw with Wendy’s on court st in Pasco,Wa 99301. I will never visit the store again not waste my money at this location.I guess I have to add a star to allow a post. But they don’t deserve it. Please fix this store corporate. The manager don’t do any good for the employees or the store. They don’t...