Dairy Queen — Restaurant in Pearland

My most recent visit was about an hour ago (drive thru). I ordered a steak finger basket; after paying, employee Jose Cortez asked me to pull around to the front and he'd bring my order to me. Since no one was behind me in the drive thru, I pleasantly declined.

Four (4) minutes later, with my order in hand, Jose opened the drive thru window and asked me to pull around front before promptly closing the drive thru window and walking away not affording me an opportunity to speak. I remained there in my car bewildered at what just happened. The next thing I see is Jose standing no more than 15 feet in front of me standing next to the drive thru lane waving his hand in an effort to flag me down to come retrieve my order.

I drove up to him and asked why he didn't just hand me my order at the window since it was in his hand! He responds, with a smile on his face, "oh no, I can't do.that." What?! I asked him if he was the manager.and he said "Yes!" I then asked "why couldn't you do that" to which he replied "because I need to wait on the car behind you."

Yes, at the three minute mark (I activated the timer in my car while waiting) a car pulled thru the drive thru lane to place an order. Does this make any sense to you?! Jose promptly walked away as I continued to question his actions.

So then I pulled around front and parked my car before walking inside to get a redund. After standing around several awkward teen employees, I was approached by an older gentleman who claimed to be the manager. After my explanation to him, he apologized and said he'd speak to Jose to find out why. I told the gentleman that Jose was being a wise guy and, as a customer, I didn't appreciate that.

That whole experience was absolutely inappropriate! I logged a complaint with their...

Came in for 2 lrg shakes. We were the only customers in the store. Had to wait while so the worker could put down his phone and take our order. Ordered one chocolate and one strawberry shake. Went to restroom no towels no toilet paper. Red flag. Also a weird musty smell in restaurant that even my husband noticed. Red flag. smelled like dirty mop water. Waited 18 minutes to get our shakes. 5 minutes after our order another customer with her grandchildren came in and ordered their food . They got their food and drinks up before ours. As their drinks were sitting on the counter he put ours up next to theirs and did not say a word about being ready so we assumed it was the other ladies order. (Did Not say anything to lady about hers ready either) After a minute he finally shouted shakes are ready! We asked which was which (6 cups on counter) so he deep breathed and shoves 2 forward. Same guy took our order them prepared them..other lady hidden in the back only saw her when she grabbed a quick drink by food area and disappeared again. This is 3rd time this DQ has been our choice and 3rd time we regretted our choice. 3 chances then you're out. Owner constantly says on reviews that they are listening to reviews but clearly same has happened over Many years with No change. By the way our shakes were half melted when we tried them..didnot come back for fresh ones didnt want to waste my time..straight...

I'm never coming to this place again if they continue to allow their employees to treat customers the way they do. i love going to dairy queen and this was my first and last experience at this location. i rarely treat myself to ice cream. I ordered a mint oreo blizzard, Melinda brought out my ice cream which appeared to be missing the mint so i asked about it in a nice way and she said it was indeed a mint oreo blizzard. I told her they are usually green (this is the only flavor I've ever ordered at dairy queen and its always GREEN). she then slumped over, rolled her eyes in the most grotesque way possible and tried to explain to me how blizzards were made. i told her i didn't want the blizzard (after being treated like that, i lost my appetite) and she continued with the attitude while checking me out for my sisters sundae. she seriously needs to be reprimanded or kept away from the customers with that kind of attitude, put her to work in the...