Jollibee — Restaurant in Pembroke Pines

Jolibee in Pembroke Pines food was good through the year since they open but the cashier employees have poor below 0 service and very rude she’s lucky I don’t call the police like they don’t know what are the combo foods are,been a loyal jolibee fan since opening here in pembroke pines Miami today Was there about 6 pm ordered This combo the $22.00 6 pc. Chicken with 2 soda,fries,& mash potatoes that’s clearly in their board Even in their screen showing all the combos and prices &checkbyhe website was clearly that combos 22.09 are exist so this cashier name Jessica darker skin than me with blond or brunette hair is as very rude like just staring at me and like she was shock and high I said I want that combo I pointed The board the 22.00 combos and she ask me if I need to upgrade I ask if I can do substitute instead,of those 2 that’s include she said nothing and not even explaining that this and that like she was there to charge and kill the time and whatever like no interest and the total of my bill was there’s an extra charge I ask her why there’s an extra charge for my bill told her if I compute that 22 plus tax that’s over my bill she told me the cashier named Jessica that the promo in the board was a lie and fake those promo that’s why the fries and mass potatoes with that upgrade has a charge I reply to her for real that’s never happens before and listen I live here I know the menu nd I’m Filipina and I ask her to get the manager and talk to him regarding this matter upgrade charged me for the combo that specify that’s include already listen I’m from the Philippines and I know your menu & promo here regular customer just fix that extra charge than tha manger was came & nice and fixed the chaos and apologies for what happen of misunderstood that been fixed I shut. After few minutes I go back to her asking can i get my 2 soda cups I’m thirty same again Jessica told me that the soda are upgraded and charged for real I was burst and very upset I even read loudly it says there and read loudly that the combos come with 2 soda again u charging everyone the customer inside the jolibee look at me explaining to her that’s combo that’s included the 2 sodas I dint k ow if she speaks English I assume she’s because she is ,please check your charges when u order this cashier now in jolibee Pembroke Pines robbing us that we don’t even noticed the extra charges she don’t understand the combos are?i wass piss off, Filipina manager came by and apologize that this cashier named Jesica is trouble maker not only even happening to me even other customer complaining to her and that was happen before to the other Filipinos sitting next to us even the manager telling us she’s hard headed and time maker told the manager why she still there and robbing us being Filipino and this is jolibee disrespectful for Filipinos us / we ? worse part she’s different rationality fooling us a Filipino that’s We don’t know what’s going on this is unacceptable and shameful please train your cashier And choose your employees to have training and learn the menu & combos and know how sell and deal with customers service telling to customers that the promo was fake and all lies promos that’s why no wonder why business is decline because of the wrong employees please pay with that employee too bad she don’t deserve to be there like killing time and racist cashier too bad please pay attention with that employee...

Jolibee is a Filipino specialty fast food restaurant that was founded in the Philippines in 1975. The company has been expanding in the US and has opened its first location in Pembroke Pines.

The restaurant has a huge following which was made apparent on opening day with a line of people leading into the parking lot that ultimately led to about a 90 minute wait to pick up the food we ordered. The food was not any closer to dying down when we left after eating our food. This of course is anticipated on opening day of any type of establishment like this so we knew what we were getting ourselves into when we went around dinner time.

The restaurant has a more unique menu for a fast food establishment with the primary items being chicken, spaghetti, palabok, and burgers. We ordered the six-piece Chickenjoy bucket (half spicy and half traditional), a Spicy Chickenwich Deluxe, Jolly Spaghetti, a Cheesy Yumburger, a Peach Mango Pie, and a Pineapple Quencher.

Chickenjoy bucket: The chicken was moist, juicy, and crispy. If spicy chicken is ordered, then it is clearly labeled with a small flag on the chicken itself. If you can tolerate a little heat then I recommend getting the spicy version as it adds an additional layer of flavor without the spice being overpowering.

Spicy Chickenwich Sandwich: The deluxe version of this chicken sandwich comes with lettuce and tomatoes. This was personally my favorite item which I ordered. The spiciness of the chicken is a little bit more spicy than other competing fried chicken sandwich restaurants which I prefer. Portion size was good and all ingredients looked and tasted fresh.

Jolly Spaghetti: The spaghetti contains bits of hotdog and the sauce has a slightly sweet hint of flavor to it. A fan of spaghetti? Get this.

Cheesy Yumburger: The burger's patty is small and the taste profile reminds me of similar burgers found at McDonald's. Is this a bad thing? Not at all if you're in the mood for it. The mayo-based sauce included in the burger gives it an edge over the aforementioned restaurant.

Peach Mango Pie: This reminded me of when McDonald's used to fry their apple pie dessert. Good if you want a sweet treat but nothing to write home about.

Pineapple Quencher: A sweet pineapple juice to wash everything down. I typically don't prefer items with pineapple as a primary flavor but this was pretty good.

My final thoughts about Jollibee are overall positive. Despite how incredibly busy opening day was, all staff at the restaurant were patient and polite. There was not a single item that I ordered which I regret paying money for. This place adds another chicken sandwich to Pembroke Pines in the ongoing Chicken Sandwich Wars. While I would not put it above some of the competition, I would say this is a great option that locals should try if they are craving something slightly different from the traditional fast food options...

FALSE ADVERTISING: Their Google page indicates: Curbside pickup, No-contact delivery. These are lies.

I seldom write reviews, but if I can save just one person from having the worst experience as a customer, then this post would have been worth it…

TLDR: I wouldn’t recommend this place to my family and friends. I would tell them to spend their money elsewhere. The chicken at this restaurant, as another reviewer put it, is NOT the best. If you add that to the fact that Randy, the store manager, is extremely rude to his customers, it’s not worth it. Go to PDQ across the street instead. The food here is not at all impressive and so pricey considering it's fast food.

The manager, Randy, is unprofessional and lacks empathy.

We made sure to call before getting there to see if they had curbside pickup for an order close to $100. We wanted to do curbside because we live with our elderly diabetic mother who is having an active Asthma flare and didn’t want to put her at risk in the midst of the ongoing Covid-19 pandemic. Now, if they had said from the start that they didn’t have drive-thru or curbside pickup, we would have gladly gone elsewhere.

But, we were told on the phone that someone would take the food outside. When we got there, Randy, the manager, stopped the worker from going outside to help us with the food because of some policy. My sister spoke with him on the phone to try to understand why we were given the wrong information. But instead of being apologetic, he rudely asked her why she “can’t just go inside”.

So customers must explain to businesses now why they can’t do things? What country do we live in?

No wonder this place has been inundated with bad reviews lately. Don’t waste your time, energy, and money. I won’t be going back.

The only positive thing I can say about this experience is kudos to Aimerie who took our order. She went above and beyond by offering to take the food outside for curbside pickup. Jollibee did great by hiring someone like her. I was so impressed with her ability to show compassion and care for the customer.

Long story short, we felt really disrespected by the manager, Randy, so we left without our order. It was lunchtime and I have insulin resistance so my blood sugar levels dropped quickly. I started to shake and got really dizzy. We ended up driving to the PDQ across the street and did a drive-thru. We got our food in a couple of minutes. It was a blessing in disguise because we loved PDQ’s offerings. Try their chicken tenders! Our new family favorite. We will be telling everyone we know about this...