HomeGoods — Local services in Pembroke Pines

I want to express my gratitude to the two gentleman who assisted my mother and I in purchasing a mirror. They were able to keep it on hold for us, despite our two unsuccessful attempts to use Uber due to the mirror’s size. However, on the third attempt, we were fortunate enough to get a vehicle that was large enough. The two gentleman was incredibly helpful and pleasant throughout the process. He even offered to hold the mirror for us for an additional two days if we were unable to get a vehicle for that day

I want to specifically thank Henry, who obtained the mirror for us to hold. I’d like to express my gratitude to a Hispanic manager who wore glasses I do believe his name start with a c and another African-American man who also wore glasses I Unfortunately, can’t recall their names. However, I hope they read this review and realize that on September 15th, they played a crucial role in helping my mother and me. Henry, the young lady who is tall, short hair & an accent, and the two gentlemen were all incredibly pleasant and helpful throughout our experience. They are always pleasant when we come to shop. However, I must say that on September 14th, the day before, there was an African-American lady with braids and I believe who wore contacts. She was very rude and unpleasant to us and another guest who was requiring about curtain hooks. Perhaps she should work in the back instead of on the...

Customer Service is really going downhill. Twice this week was horrible. First the cashier where I was purchasing my piece of furniture was awful. Very abrupt and did not know what she was talking about. Demanded that I know the employee who said it would be upfront and did not even bother to look to see if it was there. Openly demanding I go to the back of the line until I straightened it out. I was so embarrassed and as I was going - there was the piece of furniture sitting where it should be. Thank God for the lady at the next register who was so kind and said she would take care of me. Tonight as I was waiting to sign and load up the piece of furniture, the manager interrupted the guy and proceeded to reprimand him right in front of everyone. All about rolling the carpet the wrong way. It went on and on while I waited until he was finished with the guy. An employee should not be talked to like that in front of everyone, and here I was waiting for service. The manager did not seem to care that I...

Worst Home goods I have ever been to. Will not return again. Countless times disappointed by several different situations. Today I went in and found the perfect rug that would match my new furniture. I didnt bring the right debit card with me so i asked a lady in the front if she could put it on hold for me. She directed me to an old man who wrote my name on a sticky note put "on hold" and just sticked it on the rug. I asked him several times if this was all i needed to do for my rug to be for sure on hold until i come back within the hour and he assured me yes every time. When I came back the same day an hour later, the staff had no idea what I was talking about nor where my rug was. They finally found it in the back all wrapped up because someone else had bought it!!! Absolutely furious and disappointed at the carelessness of the store. Writing on a sticky note doesnt guarantee my hold, anyone can take it off! Terrible organization and communication, wouldnt recommend shopping at...