GameStop — Local services in Pembroke Pines

I write this, being a former ASL. I haven't shopped at Gamestop for some time and didn't think I'd return. I decided to end my dry spell with you guys by buying controllers. Shouldn't be bad, its just a controller. I always buy my controllers with the prp, because it WAS a good deal. However, my last trip to Gamestop proved to not only anger me but ruin any chance of returning g as a customer. When buying my ps5 controller, Ashley began to talk of the prp. She mentions replacing and says "so if the new one breaks, you replace it with another new controller" to which I responded, "I know, I was an asl back in the day" Fast forward a couple months and my controller has stick drift. I go to the store to replace my controller and she grabs a pre-owned controller. I tell her no, I want a new controller. I bought a new one" She then tells me that the returns are for used.

So one, Ashley lied to fix her prp numbers. I know how corporate is always looking at those gpgs and prps, so she lied to get her sale. Because had I known it was for a used controller, I wouldn't purchase the prp. AND your return policy states that it's under the stores discretion to give used or new. That it depends on availability. We'll, there were at least 30 new controllers on that wall. I hope the "discretion" was worth it. To charge $15 prp to both used and new, is shady. And using Word like "discretion" to cheat customers, is why stores continue to close. Nice job. In both having shady deals and allowing your employees to do whatever is necessary to...

I purchased 2 games together and as Suheil was checking me out she also mention the 1 year protection plan as apart of the order that I DID NOT ask for…I asked her kindly to remove the plan and she informed me how it’s recommended based on someone else’s previous experience…She removed the protection from 1 of the games but as I left later I checked my receipt and saw that there was still a charge for the protection on the other game…This type dishonest sales practice infuriate me as someone also in sales,specially after I called it out.

UPDATE I will never visit this location again,Suheil is very rude and sarcastic,kicked me out the store because I called her out on being sneaky about adding warranty on games without approval and denying refund on preordered game….Came back later to get refund,another employee assisted me with no Issues whatsoever and Suheil still insisted on giving me a hard time….Absolute worst customer service I’ve had in a...

Went in this location after not being in a GameStop for years. The store seemed very organized and had a line of 6 people waiting to check out. I was baffled when I saw that one employee (Tiffany) has just left while the store had customers and the phones were going off. The other employee (Eric) was extremely well mannered with the guests and definitely had an amazing and helpful attitude with his his patrons. Almost 40 MINUTES later after six customers I made it to the front extremely agitated at the fact his coworker had just left not only her position but also had left Eric by himself. Eric helped me check out what I needed and was apologetic about his nomad coworker. I could have easily purchased what I needed on the PSN network, Best Buy, Walmart instead I chose to visit GameStop and seriously realized why this...