Brandywine Pizza — Restaurant in Philadelphia

One of my family members were admitted to Hahnemann Hospital and I was visiting them. It was late in the night and some of us wanted to have dinner. Found this place that was open and close to us. Had a large order for them. I was told that they were a bit backed up and the cashier told me that it would be almost 60 minutes for delivery. The Manager called my around 60 minutes later and informed me that they were sending the food now and that he was very sorry for being late. He asked what he can do for us. We said we were just looking for good hot food. Food arrived 10 minutes later. To our surprise, we found an extra bottle of soda and a cake; the driver told that these were on the house and that the Manager had asked him to apologize on his behalf for being late. THAT IS CUSTOMER SERVICE. Food was hot and excellent. Everything was cooked to perfection and tasted very good. Quality food. I am a fan of...

The place says it’s open until 4, and we called and ordered at 2 AM for a pizza and some garlic knots. They gladly accepted our order and payment. My friends and I are a 4 minute drive away but we didn’t get our order until after 4:45. We never got a call from them, but we called 3 times to follow up an hour, and hour and a half, and another 15 after that to make sure we were still getting the food we already paid for. The original estimate was 50 minutes. We called and overheard them on speaker saying they didn’t even know if the order was completed. Each time we called we were told the food was 15 minutes or less away. Eventually we got the food close to 5AM, and it was mediocre, which is totally fine for late night food, but don’t tell your customers it’s on the way and it takes 2.5 hours to deliver. Just be more honest or get on top of your...

UPDATE: I couldn't reply to your response, but your driver never once called my phone. I had to reach out to Slice to see what was going on with delivery, just to be told that your driver got attacked outside & went back to the restaurant. I have no reason to lie. And in regards to a tip, I pay in cash for that depending on the service.

Placed an order thru Slice for delivery & was beyond disappointed! After waiting an hour & a half they said the driver got attacked trying to deliver my order & this wasn't the first time (nobody was ever outside my house & I've never ordered here before) but he drove back there & said they were sending another driver. Well then they said nobody was coming!!! After I placed the order they called me to confirm & now I get it...they just didn't wanna deliver to North Philly....