Dunkin' — Restaurant in Philadelphia

L&I or Philly Food Safety needs to inspect that place. Everything behind the counter looked unsafe to eat and messy. I visited on 12/24 at 8:45 PM and ordered 2 glazed donuts, 2 hash browns, and 1 sausage, egg, and cheese McMuffin. The store associate informed me that they didn’t have any more glazed donuts and offered me 2 blueberry glazed donuts that had been sitting out all morning. According to him, they only receive donuts in the morning. I politely declined and pointed out that the mobile ordering kiosk should have been updated, as it appeared they didn’t have much of anything available.

I then requested 2 additional hash browns to replace the donuts, and he complied. However, I suspect he assumed I was catching a train soon and wouldn’t notice that he had given me cold food. All the hash browns were cold.

I returned to inform him, but he insisted they weren’t cold. Then, while still wearing gloves that seemed like they hadn’t been changed in a while (I can tell because I work in the food and hospitality industry), he touched the hash browns. I watched as he turned his back, put the same hard hash browns in the warmer for 30 seconds, and re-bagged them. About 15 seconds later, he pulled out some fresh hash browns and tossed 2 into one of the bags. The reheated hash browns were hard as a rock and tasted awful.

When I asked for a refund, he claimed he couldn’t issue one because of store policy. Honestly, it...

I visited the Dunkin’ at 30th Street Station and found the bustling atmosphere to be a double-edged sword. On one hand, the location is incredibly convenient for travelers on the go, offering a quick caffeine fix or a bite to eat before catching their next train. However, the staff, while efficient, seemed overwhelmed by the constant flow of customers, which unfortunately impacted the level of service. A more personable interaction would have been appreciated, though it’s understandable given the high-traffic environment. Overall, it’s a spot that serves its purpose well for speedy service, but it may not be the place for those seeking a leisurely...

If you want a halfway decent start to your day DON'T GO HERE. The food is never hot, it's always sloppily put together, and they constantly rush their customers because they want to make a dollar. There's ZERO quality control. I ordered a french vanilla coffee and cringed - it was a cup of sugar. When I asked for it to be fixed, I got it back with no sugar. They advertise toasted english muffins for their sandwiches and they're never toasted. I kept going back thinking it was just a fluke or a bad day - but no - this is really how they run this...