Lucky Goat Coffee House — Restaurant in Philadelphia

I am only giving 3 stars to Lucky Goat because I love the coffee and the Ham and Cheese Croissant. However, I had a very awful experience with one of the baristas today. I came in late morning and ordered an espresso and a baked good with a lovely barista who greeted me as I walked up and was very polite and attentive. I went in the back to sit and study. Then I came up early afternoon to order a coffee to continue my studies. There was a new, white male barista on staff at this time. I have to agree with Ainsley's review. I am pretty sure this has to be the same person they are referring to. I was not greeted upon approaching the register and the look on his face was as if I was disturbing him. I asked for a small coffee and room for some cream, he obliged. He then barked at me that my coffee was over on the side. Startled by his tone, I said , "Okay, thank you" and proceeded to go get it. No you're welcome or acknowledgment. Then he helped the next customer with their order. Then when done with that customer, before proceeding back to the back again, I said, "Oh I was just thanking you for the coffee." To which he replied, "oh, okay" turned away and kept working on whatever he was doing. I said usually people respond with you're welcome when thanked. He said oh, thanks for the lesson, grabbed some plates to wash and went downstairs to wash them I suppose. The whole interaction was EXTREMELY off-putting. I hate to put all my business on one poor interaction, because all the other baristas I have worked with have been extremely great in terms of customer service. I, too work in customer service and if I had treated a customer the way this person treated me, I would have been...

Save yourself the trouble and go up the street to Brown Street Coffee or The Monkey and The Elephant. This place is a mess for food - so disorganized and rude. If you order cold brew expect there to be more ice than coffee.

I ordered 2 bagels and thought I watched the server give them to the wrong person, so I jumped up to ask what was in the bag since I think it was my order. When I asked, the server snapped back at me and said “I’m working on A LOT of bagels back here, I have yours and am still working on them!” Oh okay, I thought maybe I was wrong so I sat back down.

Lo and behold I waited another 15 minutes when finally they confessed they gave away my bagels. Then they started loudly complaining to the other employees “oh well we aren’t set up back here for a line of bagels and if you order the bagels then you need to pay attention” … they also were out of bagels entirely by that point.

They went in the basement and got me a frozen bagel that was rock solid, and didn't apologize when they handed me the bag (30 mins after I ordered). This isn't the first issue I've had here but it will be the last. Just terrible all around, this place isn't worth it. Frozen bagels, slow and rude service, mediocre coffee. Take your business elsewhere.

This entire review would have been avoided if they showed a tiny bit of empathy and apologized for their mix up instead of blaming me for “not paying attention”, despite the fact that I jumped up when I noticed the might have given the wrong person my bagels. If you aren’t set up to simply toast and hand out bagels to customers without mixing it up then stop...

Was expecting more from this place based on reviews but what I got was a self parody of a hipster cafe. A man in his 30s struggles to take orders while another man, does his best to not puke in your coffee, either that or he’s putting on his best impression of a hung over worker. Clearly disillusioned with the wrong turns their life has taken they make their suffering your problem if you dare to walk into their store. Pastries were good, though ordering through robot hipster barista number one is likely not worth it. Furthermore their painted La Marzocco GB5 is an indication that their understanding of coffee is limited to marketing BS as they have chosen the literal worst model of LM then painted it to make it look high end. Their ignorance of coffee shows in the cup with typically mid coffee. Don’t waste your time unless...