Seafood Unlimited — Restaurant in Philadelphia

You cannot pay your bill with a credit card here. There are no clear notices that are posted, anywhere except in fine easy to overlook print in the menu. Unbelievably, in the upscale center city neighborhood they are located in, they actually have a very out of place ATM machine. If you are without enough cash, you will be put in a position to pay the ATM machine fees, along with any associated fees , your bank charges for making ATM transactions, outside of it's network. This could add another possible $5.00 to your cost of eating there. I don't know if this second experience irked me more than this one because both are equally bad for different reasons. Seated next to me was a table of adults and two children. This particular evening, there was a lobster special going on . I was very aware when this table placed their order , as due to our close proximity, could hear clearly everything going on . After about 20 minutes, or longer the waitress, comes out and informs the group they ran out of lobsters. Sometimes restaurants due run out of items on a menu, however, you are informed of the situation in a timely manner . These people waited long enough that when the waitress appeared, you would expect your lobster dinner to be arriving, not being informed at this late stage that the much anticipated item you wanted would be missing. Not once did I hear any offer of some kind of compensation for this inconvenience. They should have offered free desert, or a percentage off their check. What they got was nothing . The owner was present, and he did not even come over to the table to introduce himself, and offer a personal apology. I couldn't help to start a conversation about this matter, with one of the adults sitting close to me. Just to make sure, I asked him, have they not been waiting a while for their food. He confirmed, what I already had known to be true. I did suggest to him, he speak with the owner asking for some kind of compensation, since it hadn't been offered. However , he declined to do but expressed to me, the main reason, they came was for the lobster dinner. Once again, I felt really bad for them and feel Seafood Unlimited definitely needs to offer better customer service than what these people experienced. Also do get rid of that ATM machine, and post an easy to see notice that cash only is accepted. It is easy to see your janky ATM machine is another stream of income for you, that you profit from when unsuspecting customers are...

We were here three or four years ago and though unglamorous in looks, the seafood was pretty good, so on a cold night when we were starving and didn't want to walk too far, I felt this would suffice. Once we were seated at our wobbly, smeary little table, I saw to my chagrin that it was tawdry pre-fixe menu, I wanted to take my family and bolt, but our water was served and the owner was standing around in this small space and we were trapped. As an "amuse-bouche" we were served filmy hummus likely from Trader Joe's with crumbling chips. Secondly we had a salad, which was small, but thankfully good, because this was the only fish any of us could eat. Unfortunately , my son had a chowder that tasted like Campbell's. Next came our main dishes, two of them sea bass that had been frozen, thawed, breaded and fried and placed atop canned vegetables. One of my sons had the rubbery steak, which tasted like it had been sitting in water, probably to defrost it, so that it had no taste at all. My husband had a mushy salmon on overdone noodles soaked in a bath of soy sauce. The desserts were a joke. They didn't even bother to take them out of their supermarket foil tins to try and trick us. The runny key lime pie was hilarious. I'll post a photo of that doozy. Obviously the owners know about the supermarket origins of the food, and the staff are complicit, too. It's a tiny place, and every one in the wings knows that no food here is freshly made. We all felt as if we'd been had. I'd had the foresight to order a $20 bottle of warmish plonk straight after I saw the food, so that when we left $250 poorer, I was numb...

I have lived in Philly all my life and I've walked pass this place for years so I decided to stop in so I ordered take out on 07/05/19. The young lady who answered the phone was very helpful and extremely pleasant. I wanted the seafood empanadas and she said oh we don't have them anymore, another point taken because they need to update their online menu. So I ordered the crab cakes w/vegs and potatoes @ $25 fairly reasonably. When I got to the restuarant the same pleasant and upbeat young lady who greeted me at the bar and my order was ready BUT nowhere did I see info that its CASH ONLY online but she sweetly said oh we are cash only but there's a mac machine (atm) I'm showing my age at the door. I also asked for a slice of carrot cake which she got for me quite slow. She also got me 1 butter and 1 sour cream packet and put it in a whole big bag. Well my total was $33. Well I took my bag and left kinda happy good vibes from her and yummy food in my bag well got home opened my container and lo and behold 2 small crabcakes that would have probably been better as 1 bigger one, a lil bit a vegs and a very skinny youngling potato. The carrot cake was a lil dry and the icing was not sweet. So in the end I said never again. Server wonderful. The serving size quite pitiful. I work hard for my money and expect quality and quantity...