Buffalo Wild Wings 'GO' — Restaurant in Phoenix

I've never given a 5 star review for any place. I've ever been because there's always room for improvement for this place. I'm giving a five star review because I felt s and had an amazing night, and Had an amazing experience here! Nicole greeted us with a great smile, provided excellent service throughout and was knowledgeable and experienced in all topics and conversations we had with her. The food was top quality — the chicken wings were delicious in nature and the sauce.Was divine. Service was impressive. But again, we think that's just because of the cold nicole, made it a point to check on us constantly throughout our night, even though we weren't regulars and we were visiting from out of town. restaurant itself was clean. But besides nicole, the other thing that stood out was the energy in the room. I've never been to an establishment, especially a sports bar where I felt the energy was positive and warranted or welcome great food. Great entertainment and a great time. I’ll definitely go back. Nicole, when we come back, we're coming back because we want to meet the rest of your crew because we met you. Never have we ever met one person that made us feel like we were dining at our own home.

To management, Nicole, must be your employee of the month every month, because although everybody was friendly and available.No one put in that extra mile...

I order a simple food order of 20 wings whit fries and 4 ranches on the side This is what i got fry’s that were stale 17 wings instead of 20 poorly tossed with little sauce in them 3 ranches instead of 4 . I check to make sure i got the correct amount of ranch because its happen before the initial comeback mis nikki the night manager gave me an extra 2 ranches i said thank you I thought that was it until i got home my entire order was messed up i called back miss nikki offered to remake the food but I declined because i was already home then she proceeded to offer to let the morning manager know that nikki from night shift said it was okay to remake my oder but the morning manager brushed me off said she was already off the clock and i have to wait for nikki again Im not one to usually write a review and complain this much, but to brushed off like that is not okay. This is going straight to the top I’ve already called corporate and filed a complaint on the team and management . The team has very poor customer service, very poor quality service , very very poor management this location is a shame to all the other...

I will never come back to this location! The worst customer service I have ever experienced at a Buffalo Wild Wings. No hi, no welcome in, nothing! I let the cashier know I ordered online. And at the same time I'm looking at my confirmation email. And I asked the cashier what information does she need to get my order. She then told me I need to verify my order. So I'm looking for some type of confirmation in the email which there isn't one. So I asked her again, what information does she need to get my order. she said I needed to confirm my order. and I explained there is no confirmation number or anything on the email. She finally asked what my name was and I had told her. She then turned around grabbed a bag put it on the counter and started doing something with the cash register. She did not say here you go sir, have a nice day, come back again, Nothing...! Just ignored me. She needs a course in customer service. As I stated before, Sadly I will not be returning to...