Dwntwn — Restaurant in Phoenix

I went here on New Year's Eve. They were charging $20 at the door. It was around 10 or 10:30 pm. The place looked sparsely populated. There are two bars, one has seats and one does not. My friend and I chose the one with seats because I was using a crutch (knee injury). We were asked what we wanted to drink, my friend gave the bartender an order, then she promptly turned away so another bartender could wait on us. This new bartender was a peppy blonde girl that didn't seem to know/have the materials to make ANY drinks we asked for (originally asked for a cuba libre and a mojito...at a "latin" bar...). When my friend told her what a Cuba Libre was, she berated him for not "just saying rum and coke". When the total came for the drinks and we scoffed, then were told the drinks were expensive because we were in the VIP section. While finishing the overpriced drinks, a woman walked up to us and asked if we "Just walked over here". Pretty sure she was the manager or owner and security wasn't doing their job in the VIP section. After the drinks we decided to leave. Before doing so, I used the bathroom. It. Was. Disgusting. All of the toilets weren't installed properly (there were 3 stalls, all toilets slanted to face the wall). The first stall had a half inch gap between the lock and door frame, and the second toilet DIDN'T HAVE A TOILET SEAT. The third was occupied by someone thoroughly intoxicated. I had to go with the first stall and hold the door closed as people came in and threw their coats over my stall wall with abandon. HERE'S THE BEST PART: My friend paid for the drinks and didn't tip (because the service was rude). Drew a line through the tip spot on the receipt, only signed for the charges of the drinks ($18 total). Today, he finds that they had charged him $4 more than our total (ya know, standard $2 tip per drink). He HAS the copy of his paper receipt. He is going to be contacting the manager tomorrow. The bartender's name on the receipt says Reyna. Apparently Reyna will steal your money if you think she isn't...

This is directed to the new ownership of this establishment. Me and my friends been coming here since forever. We kept this place going when it hit a rough patch a few years ago and we keep coming to the Salsa side things, which used to be the busiest side then. I always respected the staff, the management, they were and still are very professional. This last Sat 7/29/23, we decided to come in, me and my fellow Salseros to get our dance on, which it was great, but could'nt help to notice that the A/C in the bathroom that services the patio and the Salsa room was turned off. It is hot as it is outside. Now with Dancing and the amount of people that is allowed in this place. I think it is dangerous and irresponsable to turn off the the A/C in certain places and to turn up the thermostat in the dance floors to save a few bucks or to pay for the place you just bought.

If you want to keep the faithful clientele that this place has earned over the years, that has been coming to this place week in and week out, with some weekends off of course. You got to treat your clients with respect and provide a safe and cool space to dance and hang out. Seeing people gasping for air and looking for vents is a sorry sight look at if I was the owner of this place. You want to be knowed for consistent service, consistent adequate safe conditions that succesful abundant clubs provide all over the world. Think long term, not short term. I hope this helps and serves as feedback to the new onwership team, to provide not only the same affective service that was provided in the past, but a superior one for your current and future customers. We live in the Desert, use the the A/C for what is internded for. To keep things cool, if not we'll all find a new place to go to. There is always...

I’ve been curious about this place, simply because there really isn’t much out there with Latin/Hisp music—it’s scarce. It caught my attention also because on the website it stated there was a dress code and to “dress to impress.” We went a bit early but were a bit surprised to see that the cover charge was cash only (doesn’t state on website). We had to walk over to the ATM at the Grand. Walking in, there weren’t that many people but we did come early, which gave us the chance to get accommodated. We went to the dance floor on the back and the bar there, only took cash. Let me say, for a simple vodka soda, it was $12. A little steep.

We started dancing and went between the dance floors. Fairly good music but it got so packed, it was no longer fun. The DJ spoke to much—felt I was at a Mexican wedding or quinceñera.

And that dress code? Laughable. Men walking in with Nike tshirts, sneakers and a few with baseball hats. It was ridiculous to see that their website says one thing but they don’t honor it at the door. Certainly didn’t have the feel I was going for, when an establishment says “dress code or dress to impress.” Impress who?

Can’t really say anything negative about the staff tho. All of the ones I came across were nice and respectful. I may or may not return. Not sure. I can drive a little extra to Scottsdale and not have a cover charge, where they’s actually a dress code and drinks...