I came here Sunday to watch football. I asked if they could seat me where I could see and hear the game. They did accommodate me nicely and our first waitress was very attentive at first. I order a Bloody Mary with top shelf vodka and asked if they had olives, celery, pickles and bacon.She said yes and told me the bacon was an extra charge. She brought me a perfect drink.
I went to the rest room and when I went back to my seat, I wanted a second drink but the waitress never reappeared. My glass was empty. I had to ask the hostess to get her so I could order a second Bloody Mary. She came to my table and I asked her to bring my drink exactly how it was made previously. Then I looked up and my game was on but the sound was for another game. When the waitress passed by , I asked her to please ask the bartender to change the sound back to my game. I waited.. nothing..I went to the hostess and asked her to ask the bartender..I waited.. nothing. I missed the sound for the majority of the 3rd quarter until he finally changed it back. Why was it changed in the first place? I just went to the ladies room.
My second Bloody arrived by a new waitress who replaced the first one. There was nothing but an olive, sliced sandwich pickles, lemon and lime. I asked for celery and the drink was horrible. They gave me well vodka instead of the top shelf vodka I ordered previously. She offered to have it remade. The replacement drink wasn't much better and nothing but a pickle. I don't think there was any communication between the new shift and old shift. I explained how great the first drink was and this was a different mix altogether. She replaced it one more time and at this point I ordered an extra shot. It wasn't much better but there was at least celery.
My friend liked her drink. The bill came and I was charged for a pickle. It wasn't like a spear or a kosher dill. They were 3 sliced up ones. I questioned the waitress and she said that's what they have to do and the other waitress range it up that way. I don't think so. She was long gone by now. So, olives, lemon, lime and celery are complimentary but the pickled , well that's going to be an extra charge!! What the heck?? I bought 2 top shelf drinks, My friend bought one and we left $50.
The bill was a little steep for 3 drinks in this this part of town. When you consider I had to ask several times for the sound, for the waitress, and they made my drink wrong twice. They couldn't comp me the pickle?? Ridiculous!! I don't think I'll be back....
   Read moreMy friends and I came last night for drinks to celebrate my birthday. Everything was fine, until I noticed that the water I was sharing with my husband had something gross and weird at the bottom of the glass. It appeared to either be a pill or a cigarette butt. It initially looked like mold until I noticed it was an entire object that was floating around the bottom.
When I brought it to the alleged manager on duty she was immediately defensive and downplayed the issue. She brought me a new glass of water with the foreign object in her hand and happily explained to me that apparently I don't need to worry because the team EATS CANDY in the food prep area and it probably got into the ice machine. She legitimately told me this as if it was a good thing. She never apologized, never seemed to be even a little embarrassed or ashamed as she admitted to a HEALTH CODE VIOLATION in front of me. Staff should not be eating where food is prepared. She probably didn't even get me a new glass and the ice was still contaminated. Ice needs to be cleaned out with bleach and water when a contamination happens.
We expressed our unhappiness about how this was being handled and the staff had the nerve to act like they were being victimized and just kept saying "we brought her new water!" which was from a CONTAMINATED source and "we said we're sorry" when they BARELY apologized, only made excuses.
They didn't take a single solitary drink off the bill. In the food service world, that is how you apologize. I wasn't expecting the whole bill to be waived, but even one hecking drink is a way to say "hey we messed up" and they didn't do that or even verbally admit to any wrongdoing. If they had earnestly said "I am so sorry this happened to you" that would've been better but we could tell that NO ONE in this establishment cared at all and they weren't actually sorry. Instead this "manager" trotted out excuses and health violations as if it made everything okay. And then we paid full price. I am DISGUSTED with this place and I will reach out to the health department to report them. I shudder to imagine the other unsanitary things that happen...
   Read moreHalf Moon... it's cooler than you think. In ways "full moon" would fit. Not in the creative (Half your butt crack hanging out) way that they mean but in a full of good food, full of good employees, full of good service and full of options way.
I've gone here about 10 times in the past 15+ years and I don't think I've ever been disappointed. I've been for date nights, late nights, football and bro time and it works each way. It's hip it's clean, it's affordable (as affordable as the economy permits) and it's a place you must check out. Most recently I had their grilled chicken wings and the (Friday night) all you can eat fish fry. Absolute perfection. I rarely find wings grilled to perfection and was extremely impressed with the fish and garlic fries. If life and cholesterol allowed it I would eat that exact meal 3 times a week for the rest of my life.
Give it a shot. Unless you're some jerk faced doo doo head that is never satisfied I am certain you will be happy you went. It's very clear why they have become a legendary spot in Moon Valley. The leadership team sure knows how to run a successful place and they deserve all the success and more. Well done Half Moon. May you continue to light up Phoenix for decades to come.
PS, with all the butt crack pictures you have I would absolutely support the change to the "full" Moon. You sure have some mighty fine butts on display. Now if only you had an employee Half moon(ing) wall of fame. You're welcome for...
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